Ellie Holley
Summary
I am a professional, reliable, and well organised individual who thrives on new challenges and opportunities. I consistently strive to deliver my best in everything I do. I am currently seeking a full-time role where I can continue to develop my skills, expand my knowledge, and build a successful and rewarding career. With strong experience supporting children and young people, alongside excellent customer service and organisational skills, I am confident in my ability to make a positive contribution to any team and workplace.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Support Worker/Carer
Homes2Inspire
Taunton
09.2023 - 09.2026
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Assisted children with daily living activities, including hygiene, meal preparation, and mobility, promoting independence.
- Supported children with significant trauma, fostering a nurturing environment to promote emotional healing and development.
- Implemented strategies to de-escalate violent, aggressive, and threatening behaviour, ensuring safety for all involved.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Updated regular risk assessments in the Children's homes to identify potential hazards and implement preventative measures.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well being.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
Support Worker/Carer
Cambian
, Taunton
11.2022 - 08.2023
- Supported young people aged 8-18, providing advice and assistance tailored to individual needs, including domestic support and academic help. Prepared young people for independence by teaching essential life skills such as shopping and budgeting. Guided young people as a role model, addressing challenges to foster personal development.
- Monitored children's progress and adjusted care plans accordingly to support their development.
- Provided emotional support and guidance to children, building trust and positive relationships.
- Created a positive and safe environment rooted in warm and compassionate care, empathy and acceptance.
Personal Assistant
My PA
, Westhuntspill
11.2021 - 11.2022
- Supported daily operations through a variety of administrative tasks, ensuring seamless workflow.
- Managed bookings and diaries, coordinating schedules to optimise efficiency.
- Answering calls and responding to emails
- Taking payments, setting up direct debits and refunds.
- Logging all calls for billing purposes.
- Using Word and Outlook on a daily basis
- Developed in depth customer service skills to effectively communicate with diverse clients, establishing strong organisational skills to navigate changing priorities in a fast paced environment.
- Working virtually for a range of clients, on a local and national basis including sole traders.
- Handled sensitive information with discretion, ensuring compliance with data protection regulations and company policies.
- Monitored emails and correspondence, prioritising and responding on behalf of the executive to streamline workflow.
- Worked with Microsoft Word and Google Docs to complete word processing tasks.
- Scanned and photocopied documents for office team members.
- Updated shared calendars with accurate meeting and event information.
- Managed communication systems to enable smooth workplace connectivity.
Business Support
R Millard & Son Funeral Directors
, Highbridge
09.2015 - 11.2021
- Prepared deceased individuals for funerals with dignity and respect, ensuring families received compassionate service.
- Responded to coroner call outs from Avon & Somerset Police to assist in funeral arrangements.
- Performed funeral duties at various crematoriums and churches to support families.
- Conducted chapel of rest duties to prepare and maintain a peaceful environment for families.
- Managed email correspondence efficiently with clients and colleagues.
- Provided essential support to my family business, developing strong work values and demonstrating loyalty, focus, and reliability as a team member while honing independent working skills.
Front of house
Rosewood Pub
, Burnham-On-Sea
01.2014 - 12.2015
- Received and processed food and drink orders from customers at the pub., Managed bar operations, ensuring timely drink preparation and high-quality customer service., Coordinated food service on the floor, supporting a smooth dining experience. (running food), Handled multiple responsibilities in pub to maintain smooth service and enhance customer experience., Processed cash and card transactions accurately at the pub., Maintained cleanliness of pub areas, including dining spaces and bar counters. and Delivered exceptional customer service by promptly addressing customer needs and inquiries. and Demonstrated proactive approach to tasks, anticipating needs and taking action.. This was also a part time job which I worked around school hours.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Waitress
Bay View Cafe
, Burnham-On-Sea
01.2013 - 12.2014
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Managed customer table service orders, served customers, restocked kitchen and serving counters, cleaned tables and floors to ensure a welcoming dining environment.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
Education
The King Alfred School
Highbridge, SOMSkills
- Medication administration
- Customer service
- IT proficiency
- Communication
- Team working
- Ability to work well under pressure
- Calm under pressure
- Eagerness to learn
- Creativity
- Strong initiative
- Solo working
- Full UK Driving licence
Certification
NVQ Level 3 In Childcare.
Timeline
Support Worker/Carer
Homes2Inspire
09.2023 - 09.2026
Support Worker/Carer
Cambian
11.2022 - 08.2023
Personal Assistant
My PA
11.2021 - 11.2022
Business Support
R Millard & Son Funeral Directors
09.2015 - 11.2021
Front of house
Rosewood Pub
01.2014 - 12.2015
Waitress
Bay View Cafe
01.2013 - 12.2014
The King Alfred School