Andrew Cox
Southend~on~sea,Essex
Summary
Dynamic and proactive professional with a strong foundation in initiative taking and financial budgeting. Demonstrates resilience under pressure and excels in customer service, ensuring health and safety compliance at all times. Committed to leveraging skills to drive organisational success while pursuing opportunities for growth in challenging environments.
Charismatic individual with knack for exceptional customer service and team leadership, combined with strong organisational abilities and problem-solving skills. Adept in managing high-pressure environments and ensuring smooth operational flow.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Front of house manager
Mel's kitchen
La marina, spain
2022.04 - 2026.09
- Managed team rosters to maintain optimal customer service levels.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Coordinated with kitchen staff for seamless table service during peak hours.
- Ordering and stock control
- Cashing up
Bar worker
Cavenita
La marina, Spain
2025.09 - 2025.12
- Followed strict opening and closing procedures for operational efficiency.
- Casing up and stock control
- Improved customer loyalty with exceptional interpersonal skills.
Front of house manager
Rock House /Lazy cow la marina
La marina
2020.06 - 2022.04
- Planned staff rotas to meet customer demand.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Led by example in providing customers with attentive, professional service.
- Booked and arranged live entertainment
- Cashing up
Front of house manager
Mel's kitchen
la marina, spain
2015.02 - 2020.04
- Managed team rosters to maintain optimal customer service levels.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Coordinated with kitchen staff for seamless table service during peak hours.
- Maintained high standards of cleanliness and hygiene within the restaurant premises.
- Streamlined booking system
- Liaised with suppliers, securing timely delivery of fresh ingredients and supplies.
- Fostered positive relationships with customers, enhancing brand reputation in the process.
- Monitored compliance with health and safety regulations amongst all staff members.
- Implemented new procedures to improve customer experience whilst dining at our establishment.
- Organised special events such as birthdays or corporate gatherings, providing excellent hospitality services.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Built loyal customer base by creating welcoming environment with top quality service.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Led by example in providing customers with attentive, professional restaurant service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
Bar manager
Hogs head
La marina, spain
2013.02 - 2015.03
- Mentored junior staff members fostering a supportive work atmosphere.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Coordinated events at the venue, leading to increased bookings.
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
Front of house team member
Grill hous
La marina, Spain
2007.06 - 2013.02
- Managed cash transactions accurately, ensuring accurate financial records.
- Established rapport with regular diners, fostering a loyal client base.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Enhanced guest experience with a friendly and helpful attitude.
Education
A-Levels - Mathematics
South Essex College
Southend-on-Sea 1993.09 - 1995.05
A-Levels - Physics
South Essex College
Southend-on-Sea 1993.09 - 1995.05
GCSEs -
cecil jones High school
Southend on sea 1989.09 - 1991.05
Skills
- Initiative taking
- Financial budgeting
- Resilience under pressure
- Customer Service
- Health and Safety Compliance
Certification
health and hygiene level 2
Timeline
Bar worker
Cavenita
2025.09 - 2025.12
Front of house manager
Mel's kitchen
2022.04 - 2026.09
Front of house manager
Rock House /Lazy cow la marina
2020.06 - 2022.04
Front of house manager
Mel's kitchen
2015.02 - 2020.04
Bar manager
Hogs head
2013.02 - 2015.03
Front of house team member
Grill hous
2007.06 - 2013.02
A-Levels - Mathematics
South Essex College
1993.09 - 1995.05
A-Levels - Physics
South Essex College
1993.09 - 1995.05
GCSEs -
cecil jones High school
1989.09 - 1991.05