Madeleine Lascelles
Lincoln
Summary
A highly motivated and adaptable professional with over three years of experience delivering exceptional customer service, leading teams, and supporting business operations in fast-paced environments. Throughout my career, I have developed strong communication, problem-solving, and organisational skills, with a proven ability to build positive relationships, manage competing priorities, and consistently deliver high standards of customer experience. Having balanced full-time work alongside my studies, I have demonstrated resilience, commitment, and the ability to perform under pressure. I am passionate about working with people, improving customer outcomes, and driving service excellence, and I am now seeking an opportunity where I can apply my leadership, customer-focused mindset, and operational skills to contribute to organisational success.
Overview
7
7
years of post-secondary education
2026
2026
years of professional experience
Work history
Front of House Manager
Montebello Ristorante
Horncastle
2021.08 - 2025.08
- Progressed from Assistant Manager to Front of House Manager, overseeing daily operations and staff management of 7 people.
- Responsible for delivering excellent customer service and maintaining high standards throughout the restaurant with a maximum capacity of 60 people at one time.
- Managed bookings, events, and customer enquiries, ensuring smooth and efficient service.
- Supported business operations, including stock management, staff training, and financial tasks.
Events & Wedding Planning Experience
Dower House Hotel
- Gained insight into event planning and hotel operations through work shadowing.
- Observed and assisted with wedding and event planning, liaising with General Managers and Events Planners.
- Developed understanding of career pathways in hospitality and events management.
Education
Bachelor of Science - Events Management
University of Lincoln
Lincoln 2024.09 -
undefined
Queen Elizabeth Grammar School
Horncastle 2015.09 - 2022.06
Skills
- Team Leadership & Staff Management
- Customer Service Excellence
- Event Planning & Coordination
- Organisational & Time Management Skills
- Communication & Interpersonal Skills
- Problem Solving & Adaptability
- Attention to Detail
- Full UK Driving License (Category B1)
- Initiative taking
- Customer relationship management software
- Inventory management
- Staff training
- Microsoft Office Suite
- Resource allocation
- Emotional intelligence
References
- Ciprian, Lupse, manager, ristorantemontebello@hotmail.com, 01507522777, Montebello’s Ristorante Horncastle
- Simon, Furness, ex headteacher, sfurnesss@qegs.lincs.sch.uk
Timeline
Bachelor of Science - Events Management
University of Lincoln
2024.09 -
Front of House Manager
Montebello Ristorante
2021.08 - 2025.08
undefined
Queen Elizabeth Grammar School
2015.09 - 2022.06
Events & Wedding Planning Experience
Dower House Hotel