Andreia Silva
Cardiff
Summary
Experienced professional with a strong background in hospitality, demonstrating exceptional customer-oriented focus and organisational efficiency. Known for being self-directed and proactive, with extensive knowledge in infection prevention and control. Committed to leveraging hospitality expertise to enhance customer satisfaction and operational excellence.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Housekeeper
Host
Cardiff
01.2024 - Current
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Maintained high hygiene standards for improved living conditions.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Managed waste disposal effectively for a cleaner environment.
Housekeeper
Aaron Wise
Cardiff
09.2022 - 12.2023
- Restored vacant rooms to guest-ready status efficiently, adhering to strict timeframes.
- Achieved impeccable cleanliness standards while delivering outstanding guest care, ensuring a positive experience.
- Executed comprehensive deep cleaning, consistently earning top scores on customer evaluation surveys.
- Engaged with residents in a professional and courteous manner, upholding high service standards.
- Replaced sheets, duvets, and pillowcases daily, maintaining pristine presentation standards.
- Thoroughly vacuumed, dusted, and organised guest rooms, ensuring meticulous attention to detail.
Deep cleaner
Imnov8
Cardiff
06.2022 - 09.2022
- Eliminated dirt and deposits from cooling tower components and drains, ensuring optimal equipment performance.
- Addressed customer complaints promptly, conducting follow-up visits to identify cleaning issues and implement immediate solutions.
- Documented daily data on chemical usage and job completion, maintaining accurate records for compliance and reporting purposes.
Production operative
EKF
Cardiff
03.2021 - 04.2022
- Labeled and packaged items with precision, ensuring correct identification and quality control.
- Assembled products swiftly and accurately, optimising the efficiency of fast-paced production lines.
- Collaborated with production leads to streamline manufacturing and distribution processes, ensuring smooth operations.
- Executed picking and packing tasks according to production requirements, consistently maintaining department dispatch speed.
- Operated production line equipment independently, ensuring seamless workflow and minimal downtime.
Kitchen assistant
Santa Casa Da Misericordia
Lisbon, Portugal
01.2015 - 08.2017
- Improved kitchen efficiency by assisting in food preparation tasks.
- Maintained cleanliness throughout the kitchen for improved hygiene standards.
- Prepared ingredients for increased speed of cooking process.
- Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
- Contributed to team communication, resulting in better workflow efficiency.
- Peeled, chopped and sliced vegetables as required by recipes, accelerating cooking times.
Education
GCSEs -
Escola Seomara Costa Primo
Lisbon, Portugal 09.2006 - 06.2008
Skills
- Hospitality Expertise
- Customer-Oriented Focus
- Self-Directed and Proactive
- Organised and Efficient
- Infection Prevention and Control Knowledge
Languages
Portuguese
Native
English
Upper intermediate (B2)
French
Intermediate (B1)
Timeline
Housekeeper
Host
01.2024 - Current
Housekeeper
Aaron Wise
09.2022 - 12.2023
Deep cleaner
Imnov8
06.2022 - 09.2022
Production operative
EKF
03.2021 - 04.2022
Kitchen assistant
Santa Casa Da Misericordia
01.2015 - 08.2017
GCSEs -
Escola Seomara Costa Primo
09.2006 - 06.2008
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