Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Lisa Swan

Newquay,Cornwall

Summary

Accomplished and experienced in a variety of hospitality and management positions, with a reputation for maintaining high standards. Demonstrates a strong command of housekeeping operations, quality assurance, and excellent customer service to ensure customer satisfaction. Adept at creating a welcoming atmosphere for all clients, maintaining outstanding client loyalty whether in a carer, admin or hospitality role.

Overview

33
33
years of professional experience
7
7
years of post-secondary education

Work History

Housekeeper/Business Owner

Swan Housekeeping
Saint Mawgan, Cornwall
05.2022 - Current


  • Managed team schedule to deliver cleaning consistent with check-in and departure times.
  • Used accounting software Xero to generate reports, create invoices and perform other accounting duties.
  • Briefed staff on daily cleaning requirements and delegated tasks to suitable candidates.
  • Handled budgeting responsibilities, effectively controlling costs without compromising service quality.
  • Conducted regular inspections for high quality assurance.
  • Actioned customer feedback to improve satisfaction ratings.

Housekeeper/Business Co-Owner

Blue Bay Beach Properties Limited
Mawgan Porth, Cornwall
04.2016 - 05.2022
  • Motivated cleaning staff to deliver housekeeping tasks within allotted timeframes.
  • Budgeted for cleaning staff and resource requirements.
  • Trained staff in proper cleaning, sanitisation and infection control.
  • Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.

Receptionist/Business Owner

Saint Eval Karting
Saint Eval, Cornwall
01.1999 - 01.2006
  • Delivered front of house duties with warm and professional manner.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Acted as first point of contact for wide range of personnel.
  • Optimised flow and scheduling of daily operations for maximum productivity.

Carer

Gretton House
Gretton, Northamptonshire
01.1997 - 02.1998
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
  • Nurtured trusted rapport with clients, family members, and healthcare professionals.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.

Beauty therapist

Ragdell Hall Health and Beauty Spa
Leicester, Leicestershire
12.1995 - 12.1996
  • Implemented hygienic practices to maintain a clean treatment space.
  • Answered clients' queries and requests by phone and email.
  • Offered thorough, knowledgeable advice and service throughout treatments and procedures.

Beauty therapist

Inches Beauty Salon
Market Harborough, Leicestershire
09.1991 - 12.1995
  • Advised customers on optimal products and services to support long-term beauty goals.
  • Consulted with clients to understand and meet individual beauty needs.
  • Provided exceptional customer service, ensuring repeat client bookings.

Education

NVQ Level 3 - Beauty Therapy

Saltash College
Saltash, Cornwall
09.1989 - 06.1991

GCSEs - Various

Redruth Secondary School
Redruth, Cornwall
09.1984 - 07.1989

Skills

  • Hospitality expertise
  • Motivational people management
  • Housekeeping operations knowledge
  • Proactive leadership
  • Exemplary customer service skills
  • Compassionate care

Affiliations

  • I enjoy spending time with my two dogs walking the many beautiful Cornish cliff paths.
  • I attend weekly yoga classes to maintain my physical and mental wellbeing.
  • I am an avid reader, reading as many as a hundred books a year.

Timeline

Housekeeper/Business Owner

Swan Housekeeping
05.2022 - Current

Housekeeper/Business Co-Owner

Blue Bay Beach Properties Limited
04.2016 - 05.2022

Receptionist/Business Owner

Saint Eval Karting
01.1999 - 01.2006

Carer

Gretton House
01.1997 - 02.1998

Beauty therapist

Ragdell Hall Health and Beauty Spa
12.1995 - 12.1996

Beauty therapist

Inches Beauty Salon
09.1991 - 12.1995

NVQ Level 3 - Beauty Therapy

Saltash College
09.1989 - 06.1991

GCSEs - Various

Redruth Secondary School
09.1984 - 07.1989

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Lisa Swan