Lisa Swan
Newquay,Cornwall
Summary
Accomplished and experienced in a variety of hospitality and management positions, with a reputation for maintaining high standards. Demonstrates a strong command of housekeeping operations, quality assurance, and excellent customer service to ensure customer satisfaction. Adept at creating a welcoming atmosphere for all clients, maintaining outstanding client loyalty whether in a carer, admin or hospitality role.
Overview
33
33
years of professional experience
7
7
years of post-secondary education
Work history
Housekeeper/Business Owner
Swan Housekeeping
Saint Mawgan, Cornwall
2022.05 - Current
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Used accounting software Xero to generate reports, create invoices and perform other accounting duties.
- Briefed staff on daily cleaning requirements and delegated tasks to suitable candidates.
- Handled budgeting responsibilities, effectively controlling costs without compromising service quality.
- Conducted regular inspections for high quality assurance.
- Actioned customer feedback to improve satisfaction ratings.
Housekeeper/Business Co-Owner
Blue Bay Beach Properties Limited
Mawgan Porth, Cornwall
2016.04 - 2022.05
- Motivated cleaning staff to deliver housekeeping tasks within allotted timeframes.
- Budgeted for cleaning staff and resource requirements.
- Trained staff in proper cleaning, sanitisation and infection control.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
Receptionist/Business Owner
Saint Eval Karting
Saint Eval, Cornwall
1999.01 - 2006.01
- Delivered front of house duties with warm and professional manner.
- Provided clerical support to company employees, including copying, faxing and file management.
- Acted as first point of contact for wide range of personnel.
- Optimised flow and scheduling of daily operations for maximum productivity.
Carer
Gretton House
Gretton, Northamptonshire
1997.01 - 1998.02
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Nurtured trusted rapport with clients, family members, and healthcare professionals.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
Beauty therapist
Ragdell Hall Health and Beauty Spa
Leicester, Leicestershire
1995.12 - 1996.12
- Implemented hygienic practices to maintain a clean treatment space.
- Answered clients' queries and requests by phone and email.
- Offered thorough, knowledgeable advice and service throughout treatments and procedures.
Beauty therapist
Inches Beauty Salon
Market Harborough, Leicestershire
1991.09 - 1995.12
- Advised customers on optimal products and services to support long-term beauty goals.
- Consulted with clients to understand and meet individual beauty needs.
- Provided exceptional customer service, ensuring repeat client bookings.
Education
NVQ Level 3 - Beauty Therapy
Saltash College
Saltash, Cornwall 1989.09 - 1991.06
GCSEs - Various
Redruth Secondary School
Redruth, Cornwall 1984.09 - 1989.07
Skills
- Hospitality expertise
- Motivational people management
- Housekeeping operations knowledge
- Proactive leadership
- Exemplary customer service skills
- Compassionate care
Affiliations
- I enjoy spending time with my two dogs walking the many beautiful Cornish cliff paths.
- I attend weekly yoga classes to maintain my physical and mental wellbeing.
- I am an avid reader, reading as many as a hundred books a year.
Timeline
Housekeeper/Business Owner
Swan Housekeeping
2022.05 - Current
Housekeeper/Business Co-Owner
Blue Bay Beach Properties Limited
2016.04 - 2022.05
Receptionist/Business Owner
Saint Eval Karting
1999.01 - 2006.01
Carer
Gretton House
1997.01 - 1998.02
Beauty therapist
Ragdell Hall Health and Beauty Spa
1995.12 - 1996.12
Beauty therapist
Inches Beauty Salon
1991.09 - 1995.12
NVQ Level 3 - Beauty Therapy
Saltash College
1989.09 - 1991.06
GCSEs - Various
Redruth Secondary School
1984.09 - 1989.07