Summary
Overview
Work history
Education
Skills
Languages
Timeline
jaqueline silva santos

jaqueline silva santos

sao paulo,santo andre

Summary

Qualified Housekeeping Supervisor offering 5 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations. Anticipates and exceeds needs of clients through exceptional attention to detail. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work history

Housekeeper Supervisor

Specialist Cleaning Support Ltd
Oxford Point , Bournemouth
01.2023 - Current
  • Managed team schedule to deliver cleaning consistent with check-in and departure times.
  • Onboarded new personnel to maximise quality of service and performance.
  • Led housekeeping teams within busy [Number]+ room hotels.
  • Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
  • Evaluated employee performance and developed improvement plans, maximising team efficiency.

Waiter

The Londesborough
London, Stoke Newington
10.2018 - 12.2019
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.

Education

B1 - Inglês

Kenny Course, London
04.2021 -

Nurse assistant - Nursing

Sao Bernardo , Brasil
03.2007 - 04.2008

Skills

  • Room inspections
  • Housekeeping staff training
  • Hospitality expertise
  • Customer service
  • Beverage service
  • POS Aloha
  • Beer, wine and cocktail service
  • Cash control
  • Bar cleaning and maintenance
  • Vital sign assessment
  • Administering medication
  • Patient care
  • Emergency management

Languages

English
Intermediate
Spanish
Elementary

Timeline

Housekeeper Supervisor - Specialist Cleaning Support Ltd
01.2023 - Current
Kenny Course - B1, Inglês
04.2021 -
Waiter - The Londesborough
10.2018 - 12.2019
Sao Bernardo - Nurse assistant , Nursing
03.2007 - 04.2008

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jaqueline silva santos