Andreea Lala

During my time at Ball Colegrave:

• I addressed a high volume of queries, complaints, and other enquiries through telephone and email while maintaining professionalism and clarity.
• I processed orders, payments, and delivery information with precision to ensure timely fulfilment and customer satisfaction, using software such as SAP and Excel.
• I resolved complex issues efficiently and patiently for enhanced customer experience.
• I managed customer accounts and maintained accurate customer records.

This job has significantly improved my verbal and written communication skills by handling a high volume of calls and emails on a daily basis. It has also helped me become more organised as well as remain calm under high-pressure situations and while handling multiple tasks simultaneously.

During my time at Costa:

• I made and served high-volume beverages with speed, quality, and consistency, thriving in fast-paced cafe environments
• I undertook a shift leader role multiple times, taking care of certain administrative tasks, such as cashing up, sorting deliveries and stock count, and managing colleagues’ breaks
• I trained new team members with positive reinforcement and respectful, motivational coaching
• I built and nurtured customer loyalty by considering their needs and personal preferences

This job has equipped me with practical skills in a fast-paced and pressuring environment, customer relations, product knowledge, and leadership, which are valuable in all professional settings.

During my time at OBU :

• I supported all Open and Applicant days as a student representative of the university
• I undertook a range of roles including: leading campus tours, welcoming and registering visitors upon arrival, answering questions, signposting to talks, providing general support with event delivery
• I supported with the induction of prospective students
• I helped with the campus preparations before each event, including venue, technology and signage set-up and decorating

This job allowed me to strengthen my interpersonal skills by welcoming visitors, addressing inquiries, and ensuring their needs were met throughout their visit, as well as organisational and practical skills by learning how to support the organisation of an event and its running smoothly and successfully.

During my time at Boohoo:

• I dealt with the induction of new starters, and registered them into the system, creating their accounts, and dealing with important personal information
• I responded to queries via email and phone call with patience and professionalism, taking care of any issues employees encountered with their account, rota, holiday or other administrative issues
• I generated rotas for all employees, managed their holiday allowances, and monitored and updated attendance and holiday records/spreadsheets

This job increased my ability to remain calm under pressure, communicate effectively, as well as be more organised. At the same time, it helped me polish my IT skills and offered me the opportunity to work in a formal environment.