Summary
Overview
Work history
Education
Skills
Timeline
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Georgina McGill

Corby,United Kingdom

Summary

Highly skilled professional with extensive expertise in stock control, perpetual inventory, and invoicing. Demonstrates strong organisational and excellent administration skills, with a proven ability to work under pressure and manage time effectively. Proficient in Microsoft Excel, Word, PowerPoint, SAP, and various operating systems including AS400 and SB. Known for a customer-focused approach, empathetic nature, and problem-solving abilities. Committed to achieving customer satisfaction through flexibility and a positive attitude.

Overview

25
25
years of professional experience
5
5
years of post-secondary education

Work history

Customer Service Administrator

Kettle Interiors
Corby
07.2023 - 11.2024
  • Managed customer service queries related to faulty or damaged products using Zendesk, ensuring prompt and efficient resolution
  • Assessed customer claims against company returns policy, providing solutions or clear explanations for refusals
  • Ensured customer queries were addressed within the company's SLA, maintaining a 48-hour response time
  • Logged faulty and damaged claims on Xsuite, coordinated collections, and processed replacement orders
  • Issued returns credits and compensation credit notes as per company policy
  • Maintained clear and consistent communication with customers throughout the resolution process
  • Developed extensive product and service knowledge to assist customers effectively
  • Responded to customer phone and email enquiries in accordance with the company’s Customer Service Policy
  • Maintained accurate records of all service interactions, including spare parts requests and replacements
  • Collected and organised customer-provided data such as PD numbers and product photos for claims processing
  • Worked collaboratively with internal teams including Sales, Repairs, Transport, and Finance to improve service efficiency

Customer Service Officer

B/S/H Home Appliance
Corby
10.2007 - 05.2023
  • Answered phone with a positive attitude and asked questions to better understand customer needs
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets
  • Communicated information to customers about product quality, value and style
  • Processed payments and updated balances and customer totals
  • Followed up on emailed or web-submitted customer inquiries within standard response times
  • Educated customers on special pricing opportunities and company offerings
  • Scheduled service appointments to resolve complex, site-specific issues
  • Set up and updated customer accounts to facilitate smooth purchases
  • Reviewed account and service histories to identify trends and resolve issues
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Developed strong customer relationships to encourage repeat business
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Answered inbound calls, chats and emails to facilitate customer service
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Placed orders and answered customer questions in person, through email and over the phone to maximise customer service
  • Listened to customer needs to identify and recommend the best products and services
  • Identified customer needs by asking questions and advising on the best solutions

Traffic Co-Coordinator

Corby Chilled Distribution
Corby
10.2006 - 10.2007
  • Managed the booking in and out of all stock, ensuring accurate records and seamless inventory flow
  • Oversaw the correct allocation and supply of stock to customers, maintaining efficiency and accuracy in order fulfillment
  • Produced and maintained comprehensive stock records, tracking inventory levels and identifying discrepancies
  • Planned vehicle routing to ensure timely deliveries and efficient transportation logistics
  • Maintained driver schedules and ensured an adequate supply of drivers to meet operational demands
  • Uphold the in-house database by accurately logging stock movements, vehicle usage, and driver assignments
  • Tracked the movement of all stock and vehicles, ensuring real-time visibility and efficient operations
  • Assisted in scheduling and coordinating vehicle maintenance to ensure compliance with safety and operational standards
  • Acted as a liaison for both internal teams and external customers, ensuring smooth coordination and prompt issue resolution
  • Compiled and analysed reports on stock levels, vehicle usage, and time management to support business decision-making and operational efficiency

I.M.S Administrator

Newteam
Corby
04.2005 - 09.2006
  • Oversaw the intake of stock, ensuring accurate recording of quantities and verifying compliance with quality control standards
  • Cross-checked deliveries against purchase orders to identify discrepancies and manage supplier-related issues
  • Managed end-to-end order processing, from receiving customer orders to coordinating dispatch and delivery
  • Ensured timely and accurate order fulfilment, resolving any issues that could impact supply chain efficiency
  • Conducted regular stock audits to track inventory accuracy, prevent shortages, and reduce discrepancies
  • Performed stock reconciliation by cross-referencing physical inventory with system records, investigating and resolving any inconsistencies
  • Generated, verified, and processed invoices, ensuring accuracy and timely submission to customers and suppliers
  • Worked closely with finance teams to manage payments, credits, and account discrepancies
  • Acted as the primary point of contact for customers, handling inquiries, resolving supply issues, and ensuring a smooth order experience
  • Maintained strong supplier relationships, negotiating terms, managing stock availability, and ensuring timely deliveries
  • Compiled and analysed data using spreadsheets, charts, and system-generated reports to track stock levels, sales trends, and operational efficiency
  • Provided management with actionable insights to optimize stock control and improve business performance
  • Proactively identified and resolved supply chain issues, working closely with both suppliers and customers to ensure minimal disruption
  • Implemented corrective actions to prevent recurring issues and improve overall supply chain reliability

Administration Assistant

Travail Employment Group
Corby
10.2004 - 04.2005
  • Acted as the first point of contact for customers, handling inquiries professionally and ensuring a high standard of service
  • Assisted customers with queries, directing them to the appropriate departments and providing accurate information
  • Accurately inputted customer and company data into internal systems, ensuring records were up to date and error-free
  • Maintained and updated company records, ensuring all documentation was correctly filed and easily accessible
  • Organised and maintained both digital and physical filing systems to ensure efficient document retrieval
  • Assisted in archiving and indexing documents, ensuring compliance with company policies and data protection regulations
  • Managed a busy switchboard, directing calls efficiently and taking detailed messages when necessary
  • Greeted and assisted visitors, ensuring a professional and welcoming reception experience
  • Provided general administrative assistance to various departments, including handling correspondence, photocopying, and preparing documents
  • Assisted in coordinating meetings, scheduling appointments, and ensuring office supplies were stocked

Administration Assistant

Courts furniture
Corby
07.1999 - 10.2004
  • Accurately processed customer orders from initial receipt to final confirmation, ensuring correct details and prompt entry into the system
  • Verified product availability, pricing, and delivery schedules to ensure smooth order fulfilment
  • Coordinated with internal departments, including warehouse and logistics teams, to ensure efficient handling and dispatch of orders
  • Generated detailed delivery notes and manifests, ensuring all required information, including order details, customer specifications, and tracking references, were accurately documented
  • Verified all shipping documentation for completeness and accuracy to prevent errors and delays
  • Maintained organised records of all dispatches to support tracking and reporting
  • Communicated directly with customers to confirm order details, provide delivery updates, and schedule dispatches according to their requirements
  • Coordinated with logistics providers and internal teams to optimize delivery routes and ensure timely deliveries
  • Handled customer inquiries and resolved any delivery-related issues to maintain high levels of customer satisfaction
  • Ensured the correct recording, organization, and filing of all order-related paperwork for easy retrieval and compliance with company policies
  • Maintained accurate digital and physical records of all transactions, including invoices, dispatch notes, and correspondence
  • Assisted in periodic audits to ensure documentation accuracy and compliance with regulatory standards

Education

Education And Training - Studied to GCSE Level

Beanfield Comprehensive
Corby, Northamptonshire
09.1994 - 06.1999

Skills

  • Stock Control
  • Perpetual Inventory
  • Invoicing
  • Report Writing
  • Customer focused
  • Microsoft Excel
  • Microsoft Word
  • Power Point
  • Operating system AS400
  • Operating system SB
  • Client Operating system
  • SAP
  • Strong organisational skill
  • Excellent administration skills
  • Flexibility
  • Problem solving skills
  • Empathetic
  • Self motivated
  • Work under pressure
  • Excellent time management skills
  • Customer Service
  • Positive attitude
  • Customer satisfaction focused
  • Time-management

Timeline

Customer Service Administrator

Kettle Interiors
07.2023 - 11.2024

Customer Service Officer

B/S/H Home Appliance
10.2007 - 05.2023

Traffic Co-Coordinator

Corby Chilled Distribution
10.2006 - 10.2007

I.M.S Administrator

Newteam
04.2005 - 09.2006

Administration Assistant

Travail Employment Group
10.2004 - 04.2005

Administration Assistant

Courts furniture
07.1999 - 10.2004

Education And Training - Studied to GCSE Level

Beanfield Comprehensive
09.1994 - 06.1999

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Georgina McGill