Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andre Brasil Da Silva

Gosport,Hampshire

Summary

Experienced Front of House professional focused on delivering exceptional customer service and team leadership. Skilled in managing high-pressure environments and enhancing guest experiences through proactive problem-solving and effective communication. Committed to fostering positive team culture and ensuring operational efficiency. Knowledgeable about managing teams, handling customer inquiries, and ensuring smooth front of house managerial operations.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work History

FOH Team Leader

Greene King
Portsmouth, Hampshire
07.2024 - Current
  • Coordinated bookings and reservations, ensuring smooth guest experience.
  • Fostered a positive work environment with effective communication skills.
  • Managed team rota to ensure optimal staffing levels.
  • Managed new and existing reservations using computer software or applications.
  • Covered large parties and events, anticipating planning and staffing needs.
  • Trained new employees, elevating team performance levels.
  • Key holder, closed and opened the premises
  • Conducted end-of-day cash count accurately, avoiding discrepancies in tills and safe counts.

FOH Team Member

Greene King
Portsmouth, Hampshire
11.2022 - 07.2024
  • Handled complaints swiftly, turning potentially negative situations into positive outcomes.
  • Monitored stock levels regularly, avoiding shortages during peak hours.
  • Enhanced customer experience by providing exceptional service and maintaining cleanliness of facilities.
  • Welcomed guests warmly upon arrival, setting a positive tone for their visit.
  • Kept up-to-date knowledge of menu items ensuring accurate information was given to customers.
  • Implemented special requests from guests catering to individual needs.
  • Collaborated effectively with team members during busy periods for seamless service.

Education

A-Levels - Law, Philosophy and Film Studies

Portsmouth College
09.2022 - 07.2023

Skills

  • Management
  • Complaint handling
  • Customer Service
  • FOH management
  • Team motivation
  • Drink serving
  • Reservation systems
  • Cash handling
  • Point of sale knowledge
  • Bilingual

Languages

Portuguese
Fluent

Timeline

FOH Team Leader

Greene King
07.2024 - Current

FOH Team Member

Greene King
11.2022 - 07.2024

A-Levels - Law, Philosophy and Film Studies

Portsmouth College
09.2022 - 07.2023

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Andre Brasil Da Silva