Shannon Salisbury
Camborne,Cornwall
Summary
Throughout different job roles I’ve demonstrated strong customer service, communication and dedication. My background includes roles such as FOH Assistant Manager, housekeeping, bartending and waitressing.
I am eager to continue expanding my skills and knowledge in the hospitality industry whilst bringing a motivated attitude.
Overview
8
8
years of professional experience
Work history
FOH Team Leader
Trevaskis Farm
Hayle, Cornwall
07.2025 - 12.2025
- Communicated with, led and managed effectively FOH staff to ensure efficient workflow.
- Managed and processed cash, card, cheque and deposit payments for food and beverage orders efficiently to avoid any discrepancies.
- Carried out customer special requests such as allergies, intolerances and preferences to suit individual needs. Involving communicating effectively with the kitchen, resulting in customer satisfaction.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity. Resulting in swift table turnarounds.
- Managed restaurant opening and closing duties, such cleaning and preparing dining areas to cashing up tills.
- Checked customer IDs to confirm age before selling age-restricted products.
Housekeeper
Palm Bay Resort
Whitsundays, Queensland
08.2024 - 03.2025
- During my experience at Palm Bay Resort I carried out work as both housekeeper and bartender. With my sole focus in the bartending team.
- Cleaned and stocked guest rooms by replacing used towels and linen, vacuuming and moping floors, making beds, cleaning bathrooms and restocking amenities.
- Collaborated with other housekeeping staff to complete tasks in a timely manner during all seasons.
- Handled restocking orders for extra linen, toiletries and cleaning supplies alongside management.
- Restocked cleaning storage cabinets, carts, housekeeping vehicle and unpacked linen orders for easy use.
- ‘Carried out daily resort cleaning alongside guest rooms for overall cleanliness throughout the resort.
Bartender/ FOH Team Member
Palm Bay Resort
Whitsundays, Queensland
08.2024 - 03.2025
- Served maximum resort guests with high standards of customer service during weddings, evenings, daytimes and weekends.
- Managed cash handling duties responsibly, ensuring accurate resorting at the end and beginning of each shift. Also including the printing of sales reports, preparing the bar and restaurant for the following day.
- Contributed to a positive work environment through effective teamwork and communication.
- Development of barista and cocktail experience by working to a fast paced environment, whilst managing multiple orders.
- Effectively managed multiple tables, prioritising tasks to deliver timely and accurate orders.
Bartender/ Kitchen Hand
The Elliston Hotel
Elliston, South Australia
11.2023 - 04.2024
- Performed basic food preparation tasks, such as chopping vegetable, organising and rotating stock to help the kitchen kitchen during peak hours.
- Communicated effectively with the kitchen staff to ensure correct coordination of tasks, e.g managing the pass.
- Working in a fast paced environment under pressure to keep wait times down for customers.
- Correctly interpreted customers orders and prepared drinks according to establishment standards.
- Scraped, washed and efficiently restocked dishware, utensils, and glassware to keep the kitchen ready for customer demands.
Housekeeper
Almerta Station
Yanyarrie, South Australia
10.2023 - 10.2023
- Ensured all areas were well-stocked with necessary supplies, such as toilet paper and sanitiser.
- Kept public restrooms and kitchen areas sanitary and organised.
- Made clean, presentable beds for highly rated and budget accommodation.
FOH Assistant Manager
Trevaskis Farm
Hayle , Cornwall
07.2021 - 07.2023
- Managed a team of 50 staff under extremely high pressure to ensure smooth running, resolving problems quickly, training staff effectively.
- Conducted routine inventory counts across the restaurant and bar placing orders for maintaining stock levels.
- Contributed to a positive work environment by fostering strong relationships with coworkers and management.
- Controlled cash and card receipts by adhering to money handling procedures to comply with the companies policies and procedures.
- Managed day to day FOH operations to drive quality, standards and to meet customers expectations.
- Trained staff correctly to provide good quality customer ser and abide to health and safety laws.
Retail Assistant
Iceland
Redruth, Cornwall
11.2019 - 07.2021
- Used POS system to perform daily sales, returns, online orders, and gift card activations. Resulting in a balanced till at the end of the day.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Stocked fridges, freezers and shelves. Rotating stock to prevent wastage and providing checks for those that did not meet requirements.
- Replenished the sales floor for optimal appearance.
Gymnastics Coach
Phoenix Gymnastics
Camborne, Cornwall
10.2017 - 07.2019
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance and correct techniques.
- Developed lesson plans and training programmes for gymnasts of various ages to adhere to skill levels and meet personal goals and abilities.
- Coordinated with other coaches to determine student advancement and progress.
- Boosted gym confidence levels by offering constructive feedback and support.
- Judged and supervised gymnastics competitions events.
Education
VTCT Level 3 Diploma in Hairdressing - Hairdresser
Truro and Penwith College
Truro 09/2019 - 07/2021
GCSEs -
Camborne Science and International Academy
Camborne 09/2014 - 08/2019
Skills
- Ability to work well within a team
- Effective time management
- Hospitality and Housekeeping industry
- Training staff
- Problem solving
- Fast learner
- Working well under pressure
- Customer Service
- Dedicated and enthusiastic
References
Serena and Giles Eustice - Trevaskis Farm
info@trevaskisfarm.co.uk
+44 01209 713931
Andy Kent - Palm Bay Resort Manager
+61 459 879 185
Finn Roberts- Palm Bay Resort Head Chef
+61 438 414 831
Karen Cullinane- Palm Bay Bar Resort Manager
+61 490 257 359
Johanna Fogarty-Flood - Palm Bay Assistant Manager
+61 491 706 843
Karmel Harrison- The Elliston Hotel
+61 415 838 932
Annabelle Lister - Iceland
+44 01209 210982
Timeline
FOH Team Leader
Trevaskis Farm
07.2025 - 12.2025
Housekeeper
Palm Bay Resort
08.2024 - 03.2025
Bartender/ FOH Team Member
Palm Bay Resort
08.2024 - 03.2025
Bartender/ Kitchen Hand
The Elliston Hotel
11.2023 - 04.2024
Housekeeper
Almerta Station
10.2023 - 10.2023
FOH Assistant Manager
Trevaskis Farm
07.2021 - 07.2023
Retail Assistant
Iceland
11.2019 - 07.2021
Gymnastics Coach
Phoenix Gymnastics
10.2017 - 07.2019
VTCT Level 3 Diploma in Hairdressing - Hairdresser
Truro and Penwith College
09/2019 - 07/2021
GCSEs -
Camborne Science and International Academy
09/2014 - 08/2019