Freya Walker
North Shields,Tyne and Wear
Summary
Dedicated individual with expertise in communication, teamwork, and customer service. Proven ability in leading shifts, managing staff and control of key responsibilities such as cash handling, stock control and inventory management. Eager to advance these skills in a role offering growth and development opportunities.
Overview
4
4
years of professional experience
Work history
FOH Team Leader
Turks Head Hotel
2025.09 - Current
- Led shifts as Duty Manager, allocating breaks and overseeing team performance to maintain high service standards.
- Supervised onboarding process for new team members to ensure efficient training.
- Performed cash banking operations, including preparation and secure dispatch of cash collections.
- Managed stock control by overseeing beer keg and bottled stock delivery, as well as rotation of empty stock for accurate inventory levels.
- Counted tills and cash reserves, inputting data into online system to maintain accurate financial records.
- Maintained high standards by performing regular line checks and implementing quality control measures on food and drink stocks.
- Accurate recording and submission of staff working hours to support payroll processing.
FOH Team Member
Turks Head Hotel
2022.10 - 2025.09
- Compiled inventory lists for restocking beverages and snacks during shifts, allowing for smooth and efficient service.
- Managed multiple drink orders and provided service to numerous customers simultaneously.
- Maintained cleanliness and sanitisation of the bar to uphold pub standards.
- Completed Level 2 Food Safety training along with allergens training and kitchen equipment training.
- Collaborated effectively with team members during busy periods for seamless service delivery.
- Collected cash payments and providing correct change using an EPoS system.
Education
A-Levels -
Newcastle Sixth Form College
09/2020 - 06/2022
GCSEs -
Kings Priory School
Skills
- Communication and teamwork
- Multitasking and time management
- Stock control and inventory management
- Cash handling and till proficiency
- Customer service
- Food safety regulation compliance (Level 2)
- Staff training
- Shift supervision
Affiliations
- I am an avid reader with a strong interest in literature, setting annual reading goals to maintain motivation and personal development. In my spare time I take enjoyment in cooking and experimenting with new recipes, developing my creativity while exploring different cuisines.
References
References available upon request.
Timeline
FOH Team Leader
Turks Head Hotel
2025.09 - Current
FOH Team Member
Turks Head Hotel
2022.10 - 2025.09
A-Levels -
Newcastle Sixth Form College
09/2020 - 06/2022
GCSEs -
Kings Priory School