Andre Da Silva

• Guided clients through onboarding and ongoing support, achieving 95% retention rates

• Delivered tailored recommendations based on customer goals and financial profiles

• Acted as the primary point of contact, providing proactive updates and market insights

• Collaborated with solicitors, underwriters, and estate agents to resolve issues

• Maintained detailed CRM documentation and ensured FCA/GDPR compliance

• Consistently exceeded performance targets while maintaining exceptional service quality

• Built and managed long‑term relationships with landlords, vendors, and buyers

• Increased new‑business revenue by 30% through proactive engagement

• Handled escalations and resolved complex customer issues

• Delivered data‑driven market insights to support client decisions

• Managed complex sales pipelines with consistent communication

• Coached new team members, improving team performance and customer experience

• Delivered a consultative sales experience by understanding customer needs and recommending suitable products and finance options.
• Provided clear explanations of technical product features, helping customers make confident decisions.
• Maintained high customer satisfaction scores and consistently exceeded KPIs, earning monthly performance awards.
• Collaborated with finance and sales managers to resolve customer concerns and streamline the buying process.
• Managed leads effectively, ensuring timely follow-ups and strong conversion rates.