Summary
Overview
Work history
Education
Skills
Timeline
Generic

Liam Hill

Peterlee,Durham

Summary

Accomplished professional with a strong foundation in regulatory compliance and risk assessment, demonstrating a comprehensive understanding of FCA regulations. Adept at effective decision making and problem-solving, with proven communication skills that enhance customer service and team leadership. Known for being calm under pressure and an active listener, fostering a collaborative environment as a team player. Committed to leveraging expertise in regulatory compliance to drive organisational success while pursuing opportunities for continuous professional growth.

Dedicated professional with keen interest in finance and customer service, demonstrating strong analytical skills and exceptional communication abilities. Proficient in building client relationships and providing tailored financial advice.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work history

Mortgage Adviser

London and Country Mortgages
Newcastle
12.2023 - Current
  • Advise a wide range of clients on residential and buy-to-let mortgages, ensuring full compliance with FCA regulations
  • Built strong relationships with clients, leading to repeat business and referrals
  • Managed the end-to-end mortgage application process, from fact-finding to completion
  • Worked with lenders, solicitors and underwriters to resolve complex cases.
  • Consistently exceed monthly targets while maintaining high customer satisfaction
  • Generated leads through cold calling to build new business, increasing sales revenue.

Sales adviser

Kura
Sunderland
08.2020 - 12.2023
  • Conducted comprehensive energy audits to identify potential savings.
  • Identified opportunities for cost reduction through efficient use of resources, yielding significant savings for clients..
  • Generated leads through cold calling, improving prospecting efficiency.
  • Applied effective problem-solving skills to address customer concerns and enquiries.
  • Investigated all aspects of complaints received thoroughly, leading to fair resolutions that were satisfactory for both parties involved.

Customer service representative

More Than Insurance (RSA)
Sunderland
12.2018 - 08.2020
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Handled car insurance issues with due diligence and expertise for satisfactory outcomes.
  • Contributed towards achieving targets whilst ensuring adherence to service standards.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

Education

A-Levels - Business Studies

Byron Sixth Form College
Durham
09.2014 - 07.2016

A-Levels - Travel and Tourism

Byron Sixth Form College
Burham, Kent
09.2014 - 07.2016

GCSEs - Math, English, Science, ICT and others

St. Bede's catholic comprehensive school
Durham
09.2009 - 05.2014

Skills

  • Knowledge of FCA regulations
  • Risk assessment proficiency
  • Regulatory compliance understanding
  • Effective decision making
  • Customer Service
  • Team Leadership
  • Active listening
  • Team player
  • Calm under pressure
  • Problem-solving
  • Communication skills

Timeline

Mortgage Adviser

London and Country Mortgages
12.2023 - Current

Sales adviser

Kura
08.2020 - 12.2023

Customer service representative

More Than Insurance (RSA)
12.2018 - 08.2020

A-Levels - Business Studies

Byron Sixth Form College
09.2014 - 07.2016

A-Levels - Travel and Tourism

Byron Sixth Form College
09.2014 - 07.2016

GCSEs - Math, English, Science, ICT and others

St. Bede's catholic comprehensive school
09.2009 - 05.2014
Liam Hill