Ana Mria Micolta Palacios
London
Summary
Hardworking and enthusiastic trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
7
7
years of professional experience
Work history
Catering assistant
ISS Facility Services
london
2021.11 - Current
- Served food and beverages to dining guests with outstanding customer service.
- Stored clean tableware, platters and chaffing dishes in designated areas after each catering event.
- Ensured cleanliness and usability of crockery, cutlery and utensils for smooth-running, high-functioning kitchen operations.
- Inspected kitchen equipment and tools, promptly reporting malfunctions to prevent inefficiencies.
Call centre agent
BDO
Colombia , cali
2018.11 - 2019.06
- Engaged clients with sales opportunities to secure valuable transactions.
- Monitored market trends to remain ahead of competitor activity.
Spanish teacher
Privateacher Colombia
Colombia , Cali
2016.09 - 2018.08
- Taught students about festivals, traditional food and social conventions of Spanish culture.
- Integrated modern technologies into teaching methods to provide enhanced learning experience.
- Tailored lesson plans and resources to foster inspiring learning environment for students.
- Delivered high-quality, engaging lessons, rich in content and relevant to world issues.
- Differentiated lesson materials and activities to cater to mixed-ability classes.
- Planned and led annual excursions to provide immersive experiences within Spanish culture.
Education
University degree - Education
Universidad Santiago de Cali
Cali, Colombia 06/2012 - 11/2018
Skills
- Hospitality expertise
- Customer service
- Student engagement
- Tutoring
- Stress management
- Learning activity programs
Languages
Spanish
Native
English
Advanced
French
Elementary
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Catering assistant
ISS Facility Services
2021.11 - Current
Call centre agent
BDO
2018.11 - 2019.06
Spanish teacher
Privateacher Colombia
2016.09 - 2018.08
University degree - Education
Universidad Santiago de Cali
06/2012 - 11/2018