Summary
Overview
Work history
Education
Skills
Timeline
Generic

Izabela Pronobis

West Bromwich,West Midlands

Summary

Hardworking and enthusiastic trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

Passionate Catering Assistant with expertise in high quality preparations. Diligent in ensuring optimum food and safety hygiene, meeting quality standards and providing a can-do attitude to any task.

Offering strong teamwork and customer service skills. Knowledgeable about food safety and hygiene practices, with eye for detail and positive attitude. Ready to use and develop communication, organisation, and multitasking skills in role.

Friendly and reliable, equipped with exceptional customer service skills and strong ability to work in fast-paced environments. Demonstrates proficiency in communication and teamwork, vital for ensuring seamless operations. Ready to contribute positively to role.

Service-focused hospitality professional ready to help others and meet customer needs. Understands kitchen processes, food service standards and safety requirements.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Focused with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.

Overview

21
21
years of professional experience

Work history

Catering assistant

Phoenix Group
Birmingham, West Midlands
2019.02 - 2025.11
  • Assisted in preparation of buffet services, enhancing event experiences for clients.
  • Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
  • Handled cash transactions with customers, maintaining integrity and accuracy at all times.
  • Set up dining areas for special events, improving overall ambiance.
  • Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
  • Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
  • Served food and beverages to dining guests with outstanding customer service.

Cleaner

Facilicom
Birmingham, West Midlands
2018.05 - 2019.02
  • Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
  • Upheld privacy regulations whilst carrying out duties in sensitive areas such as hospital wards or care homes.
  • Utilised eco-friendly products to maintain safe, chemical-free environment.

Cleaner

Kasia Cleaning Service
Birmingham, West Midlands
2016.08 - 2018.03
  • Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
  • Upheld privacy regulations whilst carrying out duties in sensitive areas such as hospital wards or care homes.
  • Utilised eco-friendly products to maintain safe, chemical-free environment.
  • Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
  • Kept communal areas tidy and well-organised for optimal functionality.

Sales assistant

Rafal Witkowski
Ostrowiec, Poland
2012.09 - 2015.07
  • Managed till operations smoothly, reducing waiting time for customers.
  • Offered personalised shopping advice to enhance customer experiences.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.

Sales and customer service representative

Tesco
Ostrowiec, Poland
2009.06 - 2012.08
  • Maintained high standards of professionalism whilst interacting with customers.
  • Handled cash transactions accurately, maintaining financial integrity at all times.
  • Assisted in design of promotional materials, stimulating customer interest and engagement.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.

Sales and customer service representative

Shop 7
Ostrowiec, Poland
2004.10 - 2007.07
  • Maintained high standards of professionalism whilst interacting with customers.
  • Established strong relationships with customers, enhancing brand loyalty.
  • Streamlined inventory management process to reduce product wastage.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.

Education

Certificate of Higher Education - Biology

High School
Ostrowiec
09.2001

Skills

  • Customer satisfaction focus
  • Personal hygiene awareness
  • Team player
  • Cash handling
  • Customer Service
  • Health and safety training
  • Barista training
  • Food allergen awareness
  • Portion control
  • Hospitality expertise
  • Dishwashing proficiency
  • Stock rotation understanding
  • Food preparation basics
  • Multitasking

Timeline

Catering assistant

Phoenix Group
2019.02 - 2025.11

Cleaner

Facilicom
2018.05 - 2019.02

Cleaner

Kasia Cleaning Service
2016.08 - 2018.03

Sales assistant

Rafal Witkowski
2012.09 - 2015.07

Sales and customer service representative

Tesco
2009.06 - 2012.08

Sales and customer service representative

Shop 7
2004.10 - 2007.07

Certificate of Higher Education - Biology

High School
Izabela Pronobis