Ana Cabrera
London,United Kingdom
Summary
Recent graduate in business management and marketing with strong customer service skills and proven ability to drive sales. Recognised for building rapport with customers and delivering exceptional service in high-pressure environments. Eager to leverage marketing knowledge and sales experience to contribute effectively to a dynamic team.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Sales Advisor
The White Company
London
12.2025 - 01.2026
- Delivering premium customer experience aligned with White Company's tone, values, and luxury positioning.
- Influence purchasing decisions through personalized product recommendations, cross-selling, and storytelling around best-selling and seasonal collections.
- Contribute to sales performance through effective promotion of in-store offers.
- Collaborate with team members to ensure stock availability and support customer demand.
- Identify gaps in stock and availability during peak periods, supporting replenishment to maximise conversion and sale performance.
- Deliver feedback from customer conversations to inform product positioning.
- Thrive in fast paced trading periods, maintaining brand standards and service quality under pressure.
- Built strong customer rapport, managing indecisive customers with patience and professionalism.
- Gained rapid proficiency in POS systems, including printing receipts and gift receipts, packing gifts, and searching customer accounts.
- Assisted with store operations, including end of day cash counting, shop tidying, and preparing sale tags for seasonal promotions.
Sales Demonstrator
Hamleys
London
06.2023 - 07.2024
- Actively approached customers to confidently demonstrate products.
- Engaged customers to foster rapport and enhance brand loyalty.
- Achieved 2.5 k daily sales targets through focused efforts.
- Participated in sales meetings to refine strategies for greater efficiency.
- Collaborated effectively with team members during periods of high demand.
- Restocked products and disposed of empty boxes at day's end.
- Elevated product visibility and appeal through strategic and aesthetically pleasing merchandise displays, enhancing customer engagement.
Education
Bachelor of Arts - Business Management and marketing
Nottingham Trent University
Nottingham 09.2022 - 07.2025
A-Levels Certificate - Business, Sociology, History
St Charles catholic sixth form college
London 09.2020 - 07.2022
Skills
- Marketing strategy
- Team collaboration
- Customer service
- Time management
- Sales demonstration
- Communication
- Organisational skills
- Proactivity
- Creative thinking
- Consumer engagement
- Brand development
- Active listening
- Sustainability knowledge
- Multilingual
Certification
MRS Advanced Certificate - Market Research
Languages
Spanish
Native
English
Native
Projects
- Utilised my writing skills to complete my final year dissertation on ‘consumer perceptions of greenwashing in fast fashion; a focus on Zara.'
- Successfully collaborated with a dedicated team to present a marketing campaign to the CEO of Fletchergate industry in Nottingham, focusing on improving consumer awareness and enhancing overall brand position.
- Volunteered consistently at Foodcycle, enhancing organisational skills and community engagement.
Timeline
Sales Advisor
The White Company
12.2025 - 01.2026
Sales Demonstrator
Hamleys
06.2023 - 07.2024
Bachelor of Arts - Business Management and marketing
Nottingham Trent University
09.2022 - 07.2025
A-Levels Certificate - Business, Sociology, History
St Charles catholic sixth form college
09.2020 - 07.2022