Abdiwahab Qalib
London,United Kingdom
Summary
Reliable Technical Operative with knack for troubleshooting and solving complex technical issues. Exhibits proficiency in vulnerability assessment tools and incident response, enhanced by robust skills in threat detection strategies and ITIL principles. Skilled in overseeing service provider help desks, with a demonstrated history in Active Directory management and VMware proficiency. Thrives in technical multitasking and system administration, ensuring resilience under pressure while delivering outstanding communication skills. Career aspirations focus on enhancing IT Helpdesk Support Specialist measures to safeguard organizational assets effectively. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
9
9
years of professional experience
Work history
Technical Operative
Reconomoe
London
09.2025 - 01.2026
- Managed inventory, preventing shortages of essential supplies.
- Provided on-site technical support, resolving issues promptly.
- Maintained equipment for smooth daily operation.
- Attended to needs of teammates for seamless production.
- Diagnose and resolve hardware and software issues across laptops, desktops, and mobile devices
- Stage and deploy systems using predefined builds
- Install and configure replacement parts for devices
- Manage and prioritise incidents through internal ticketing systems
- Maintain accurate asset tracking and location records
- Support maintenance and service centre operations to prevent backlogs
Guest Service assistant
Park Plaza Waterloo
London
07.2022 - 04.2025
- Offered front desk assistance to 394 guests and allocated them rooms
- Handled guest requests and reservations and updated more then 200 guests details on a timely basis
- Managed administrative tasks like processing payments, cash handling, delivering mail and monitored check-ins and check-outs
- Coordinated with other staff members and departments to ensure customer satisfaction and resolving any conflicts or tensions
- Managed all operations adhering to hotel policies and regulations
- Supported events organisation in the hotel, contributing to successful functions.
Technical Support Associate
Spatial Quotient
London
01.2022 - 07.2022
- Handled daily Level 1 support tickets related to connectivity, login errors, and app crashes.
- Maintained user documentation.
- 6 months contract
- Attained high level of client trust with regular communication updates.
- Diagnosed, rectified, optimal system performance delivered.
- Performed regular system checks, prevention of potential IT issues accomplished.
- Streamlined helpdesk operations by implementing efficient ticketing system.
- Installed and configured software applications to optimise workstation performance.
- Documented all technical inquiries and solutions for future reference.
- Investigated and diagnosed customer's technical and product queries.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Delivered reliable, high quality technical support to average of 100 users daily.
Apprentice Software Gaming Engineer
Kollectivelivet
Stockholm
01.2017 - 01.2018
- Collaborated on a VR game project using Unity and Unreal Engine 4
- Supported VR installation setup, testing, and live troubleshooting
- Assisted on international art installation project (Fame-VR) with 15,000+ visitors
- Utilised technical knowledge for problem-solving during challenging situations.
- Collaborated effectively with team members to complete projects on schedule.
- Adapted quickly to changing work requirements, maintaining high-performance standards under pressure.
Support Technician
NavSweden
Stcokholm
02.2017 - 01.2018
- Attachment of electrical cables, supplies and set up the meeting room
- Supported the team through Microsoft Office applications
- Provided general IT support for all remote and internal devices
- Reception of guests & customers and assisted in the management of all devices
- Software troubleshooting and updates on all platforms
- Conducted regular maintenance of computer systems, ensuring optimal performance more then 50 guests daily.
- Troubleshot network connectivity issues, resulting in minimal downtime.
Education
Diploma - IT Helpdesk Support Specialist
SyberOffense
London 11.2025 -
BSc (Hons) - Cyber Security
University of West London
Ealing 01.2022 - 01.2025
Some College (No Degree) - Microsoft Server 2016
Syberoffense
London 08.2025 - 12.2025
Some College (No Degree) - Microsoft Azure Fundamentals
Microsoft
London 06.2025 - 07.2025
Skills
- Cybersecurity fundamentals
- Network protocols security and firewalls
- Vulnerability assessment tools
- Incident response and analysis
- Threat detection strategies
- ITIL knowledge
- Time management
- Professional phone etiquette
- Ticketing system operation
- Customer patience
- Pressure determination
- Email client management
- Technical documentation
- PC support
- Mobile device support
- Results-driven approach
- Hardware troubleshooting
- Technical multitasking
- System administration
- VMware expertise
- Managed service provider help desk
- Active Directory management
- Mobile device management
- Zendesk proficiency
- Mobile troubleshooting skills
- Resilience under pressure
- Communication skills
- Proactive initiative
- Equipment troubleshooting
- Systems Analysis
- Computer literacy
- Cyber threat Analysis
- Cryptography
- Enterprise Security Management
- Advanced Topic in Cyber security
- Cyber Crime
- Computer Architecture
- Information System And Databases
Interests
VR/AR environments, community support, multicultural integration, logistics, hospitality, technology troubleshooting, gaming, art installations.
Volunteering
- LORAG, Volunteer Community Capacity Worker, Belfast, 2020-03, 2021-06
- Northern Ireland Somali Association, Volunteer IT Technician support, Belfast, 2019-06, 2021-06
- Storehouse, Volunteer Support, 2019-01, 2021-06
- British Red Cross, Refugee Support Project Volunteer, 2019-05, 2021-06, Refugee Support
Languages
English
Fluent
French
Advanced
Arabic
Upper intermediate
References
References available upon request.
Timeline
Diploma - IT Helpdesk Support Specialist
SyberOffense
11.2025 -
Technical Operative
Reconomoe
09.2025 - 01.2026
Some College (No Degree) - Microsoft Server 2016
Syberoffense
08.2025 - 12.2025
Some College (No Degree) - Microsoft Azure Fundamentals
Microsoft
06.2025 - 07.2025
Guest Service assistant
Park Plaza Waterloo
07.2022 - 04.2025
Technical Support Associate
Spatial Quotient
01.2022 - 07.2022
BSc (Hons) - Cyber Security
University of West London
01.2022 - 01.2025
Support Technician
NavSweden
02.2017 - 01.2018
Apprentice Software Gaming Engineer
Kollectivelivet
01.2017 - 01.2018