Amy Inglis
Stonehouse,South Lanarkshire
Summary
Organised and client-focused professional with strong experience in customer service and office support. Skilled at prioritising tasks, coordinating schedules, and working effectively within a team to meet deadlines. Experienced in transcribing and summarising, with the ability to take accurate typed or written notes in court settings and during meetings. Looking to apply these skills to contribute to a well-run office and deliver excellent service.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Supervisor
OCO
Glasgow, Glasgow City
2023.07 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Managed inventory levels, ensuring availability of essential materials for operations.
- Delegated tasks effectively, achieving balanced workload among team members.
- Resolved customer complaints promptly, resulting in increased customer satisfaction rates.
- Implemented company policies consistently, maintaining high standards of service delivery.
- Demonstrated a polite and enthusiastic phone manner when taking orders and handling guest queries
Caseworker
Miscarriages of Justice Organisation
Glasgow, Glasgow City
2022.08 - Current
- Prepared comprehensive case synopses, summarising clients' cases clearly and concisely for presentation to committees determining eligibility for services.
- Handled client calls and correspondence, maintaining accurate records of communications, meetings, and appointments in the office diary.
- Facilitated client meetings to develop and implement personalised service plans.
- Documented case notes and maintained accurate records in compliance with regulations.
- Ensured compliance with data protection laws while managing sensitive client information.
- Improved internal procedures by implementing efficient casework management techniques.
Shadow experience in Court
Richard Freeman & Co Solicitors
Glasgow, Glasgow City
2023.01 - 2024.09
- Observed courtroom procedures and protocols to gain a thorough understanding of legal processes.
- Attended hearings and trials, taking detailed notes to document proceedings for future reference.
- Transcribed notes into accurate typed documents for solicitors.
Supervisor
Brookside Garden Centre
Larkhall, South Lanarkshire
2019.03 - 2023.07
- Collaborated with kitchen staff to ensure timely meal delivery and promptly addressed any service issues.
- Supervised daily operations of dining area ensuring high standards of service were maintained.
- Managed staff schedules and delegated tasks to optimise workflow during peak service hours.
- Created a welcoming environment through friendly interactions and efficient service.
Education
Bachelor of Arts - Law
University of Strathclyde
Glasgow 2021.08 - 2025.05
Skills
- Customer services excellence
- Communication
- Scheduling coordination
- Leadership
- Efficient organisation
- Team Work
- Time management
- Transcribing and summarising
- Accurate typed/written note taking in court and during meetings
- Confidentiality assurance
Timeline
Supervisor
OCO
2023.07 - Current
Shadow experience in Court
Richard Freeman & Co Solicitors
2023.01 - 2024.09
Caseworker
Miscarriages of Justice Organisation
2022.08 - Current
Bachelor of Arts - Law
University of Strathclyde
2021.08 - 2025.05
Supervisor
Brookside Garden Centre
2019.03 - 2023.07