Amy Frances Smith
Newcastle upon Tyne
Summary
Driven, professional, motivated and hardworking with background in sales and providing excellent customer service. Highly skilled at establishing relationships with customers to increase loyalty and retention while improving customer satisfaction levels. Dependable and loyal member of staff offering outstanding levels of service through helpful, effective and friendly communication. Bringing a can-do attitude to all tasks, ensuring jobs are completed accurately and efficiently. Works well within a team but also able to work independently.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Sales Assistant
Fenwick
Newcastle upon Tyne
09.2021 - 02.2022
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Sales Assistant
Boots
Newcastle upon Tyne
04.2019 - 11.2019
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
Hairdresser Assistant
Wildes
Newcastle upon tyne
03.2017 - 02.2018
- Promoted seasonal offers and promotions, aiding increased salon profits.
- Performed tasks effectively and efficiently, ensuring customer contentment throughout.
- Greeted customers with warmth and care, offering beverages, snacks and magazines for first-class salon service.
- Adhered to safe working practices at all times in line with health and safety guidelines.
- Stocked hair products and equipment with excellent merchandising techniques.
- Managed customer bookings, ensuring accurate and detailed appointment records were maintained.
Volunteer Worker
Chadca
Newcastle upon tyne
07.2017 - 09.2017
- Worked with compassion and empathy to engage with children from diverse backgrounds
- Showed sensitivity, confidentiality and respect towards the children needs, providing safe environment for clients accessing services.
- Led arts and crafts, board games and creative writing to facilitate safe, positive social interactions.
- Completed relevant training and proactively sought further information.
Education
GCSEs - English Literature
Walbottle Campus
Newcastle upon Tyne 05.2018
GCSEs - English Language
Walbottle
Newcastle Upon Tyne05.2018
GCSEs - Hair and Beauty
Walbottle Campus
Newcastle Upon Tyne05.2018
GCSEs - Childcare
Walbottle Campus
Newcastle Upon Tyne05.2018
Certificate of Higher Education - Health and Social Care
Westgate College
Newcastle Upon Tyne 09.2020 - 06.2021
GCSEs - Maths
Westgate College
Newcastle Upon Tyne 09.2020 - 06.2021
GCSEs - Triple Science
Westgate College
Newcastle Upon Tyne05.2020
Foundation Year - Law
Northumbria University
Newcastle upon Tyne 09.2021 - 06.2022
Skills
- Excellent timekeeping
- Customer assistance
- Outstanding customer service
- Results driven
- Self-motivated
- Superb time management
- Confident communicator
- Product expertise
- Accurate money handling
Additional Information
In my spare time I help rescue and rehabilitate rabbits and small animals. I currently have 29 rabbits 3 guinea pigs, 3 mice and 3 ducks. When I am not looking after my animals, I love to travel and spend time with my partner and family.
Timeline
Sales Assistant
Fenwick
09.2021 - 02.2022
Foundation Year - Law
Northumbria University
09.2021 - 06.2022
Certificate of Higher Education - Health and Social Care
Westgate College
09.2020 - 06.2021
GCSEs - Maths
Westgate College
09.2020 - 06.2021
Sales Assistant
Boots
04.2019 - 11.2019
Volunteer Worker
Chadca
07.2017 - 09.2017
Hairdresser Assistant
Wildes
03.2017 - 02.2018
GCSEs - English Literature
Walbottle Campus
GCSEs - English Language
Walbottle
GCSEs - Hair and Beauty
Walbottle Campus
GCSEs - Childcare
Walbottle Campus
GCSEs - Triple Science
Westgate College
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