Amy Louise Crocker- Buqué
Worthing
Summary
Extensive experience as a care support worker and healthcare assistant within the NHS, specializing in care management and activity coordination. Strong focus on mental health support for vulnerable individuals, ensuring safe and positive outcomes for younger clients. Proven ability to communicate effectively and build relationships with young people and their carers. Highly organized and adaptable, consistently completing tasks efficiently while enhancing client well-being.
Overview
26
26
years of professional experience
Work History
HCA
NHS Foundation Trust
Worthing, West Sussex
03.2022 - Current
- Assisted in care of patients on Bluefin Ward, including teenagers and SCBU infants.
- Supported observation-taking and contributed to care plan compilation.
- Provided personal and wound care for patients.
- Performed NG tube feeding as required.
- Participated in safeguarding, cleanliness, hand hygiene, and audit activities.
- Gained experience in supporting teenagers with mental health challenges.
- Maintained safe and clean working environments to reduce accident risks.
- Addressed parental concerns and communicated significant issues to senior staff.
Residential support worker / activity co-ordinator
Arundel care services
12.2017 - 05.2021
- Ensured smooth operation of home environment by supporting all aspects of personal care and assistance according to care plans and risk assessments.
- Organised week-long holiday for client, overseeing activities, meals, finances, and medication to provide seamless experience.
- Coordinated personalised activities and outings for clients based on individual needs and interests.
- I left this job during Covid as pregnant with my first child
Kingdom Care
07.2017 - 12.2017
- Training and a support worker at two all-girls Therapeutic homes that deal with specialist CSE and Gang affiliation referrals.
- I would prefer to work more in the mental health sector now as there was less focus on this aspect in the Therapeutic community.
- Reason for leaving was one home closure then a serious incident at the other home and on the advice of various external services including police, courts and management i was advised not to return due to increased personal risk due to the incident.
Support Worker
Priory Group
01.2016 - 07.2017
- Gained extensive experience supporting individuals with ADHD, autism spectrum disorders, bipolar affective disorder, schizophrenia, and eating disorders.
- Supported challenging children in a therapeutic environment.
- Liaised with social workers and CAMHS to coordinate care and support for children.
- All-boys 5 bed children’s home for EBD children and children with mental health and behavioural issues.
- Managed daily operations of children's home, ensuring quality care and compliance before closure.
Trainee
Coastal West Sussex Mind and Sussex recovery college
09.2013 - 01.2016
- Achieved qualifications in mental health through targeted training programmes to improve knowledge and skills.
- Completed training and courses in mentoring and supporting individuals with mental health issues to enhance support strategies.
- Contributed to project management tasks, tracking progress and coordinating with team members for timely completion.
- Shadowed daily activities of office staff to gain understanding of scope of work.
- Maintained organised and updated file systems for easy staff use.
Secretarial work and office management
Permatic Systems
Portsmouth
01.2012 - 04.2013
- Supported daily operations at engineering company in Portsmouth, ensuring smooth workflow and efficient communication among teams.
- Coordinated customer contact and developed new business through telephone and face-to-face interactions, enhancing client relationships.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
Support Youth Worker
Fairbridge
Liverpool
01.2010 - 01.2011
- Mentored and counselled young individuals, guiding them through educational and personal challenges to foster resilience and growth.
- Supported young people with physical disabilities and mental health needs to enhance independence and achieve potential through tailored physical and mental health support
- Facilitated physical activities and support for school refusers and truants, motivating reintegration into education or training
Part Time Bar work
Wetherspoons and Lloyds
Liverpool
01.2008 - 01.2010
- Managed customer service and accounting for takings in till, ensuring accurate financial transactions.
- Assisted in hospitality roles while studying, providing serving and customer support to enhance guest experience.
- Maintained clean, safe working environment to comply with health and safety standards.
Leader
PGL
05.2006 - 09.2006
- Collaborated with team to deliver activity-based residential holidays for 8 - 16 year olds, fostering personal development and social skills.
- Coordinated diverse activities to enrich experiences of young attendees, promoting engagement and enjoyment.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Waitressing and Bar work
Manpower
01.2003 - 01.2006
Sales Assistant and Customer Care Advisor
Mothercare
Worthing
02.2004 - 08.2005
- Guided customers in product selection, providing tailored advice to enhance their shopping experience.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Resolved customer enquiries with timely responses, ensuring clear understanding of products and services offered.
- Maintained neatness and organisation of shelves in store, ensuring appealing displays for customers.
Helper and Team Leader/Escort
Chanctonbury Play Scheme
07.2000 - 08.2005
- Identified and addressed individual needs of young people aged 5 to 18, enhancing their personal development and well-being.
- Facilitated school holiday placement for children facing physical or mental health development challenges.
- Ensured compliance with health and sanitation practices and procedures to maintain a safe environment.
Christmas Retail Sales
Woolworths
Worthing
12.2003 - 01.2004
- Handled customer transactions at tills during peak holiday season, ensuring efficient service and positive shopping experiences
Education
Outdoor education qualifications - various sports: rock climbing, mountaineering, canoeing, skiing
Liverpool John Moores University
Liverpool01-2009
A Level - Biology, Music, Statistics, Psychology
Worthing Sixth Form College
Worthing, West Sussex, UK01-2005
GCSE - English Language, English Literature, Mathematics, French, Spanish, Biology, Chemistry, Drama, Music
Our Lady of Sion Senior School
Worthing, West Sussex, UK01-2003
Skills
Experienced Residential support worker and activity co-ordinator with a strong background in personal care, risk assessment, and medication management Demonstrates effective communication skills and a caring attitude, ensuring the safeguarding of vulnerable adults' rights Proven ability to organise tailored activities for clients, including holiday planning and lone working responsibilities Previous roles include secretarial work, youth support, bar work, and leadership in activity-based residential holidays for young people Career goals focus on expanding expertise in supporting younger clientele with diverse needs
- Medication planning
- Risk assessment
- Client relationship management
- Care plan development
Timeline
HCA
NHS Foundation Trust
03.2022 - Current
Residential support worker / activity co-ordinator
Arundel care services
12.2017 - 05.2021
Kingdom Care
07.2017 - 12.2017
Support Worker
Priory Group
01.2016 - 07.2017
Trainee
Coastal West Sussex Mind and Sussex recovery college
09.2013 - 01.2016
Secretarial work and office management
Permatic Systems
01.2012 - 04.2013
Support Youth Worker
Fairbridge
01.2010 - 01.2011
Part Time Bar work
Wetherspoons and Lloyds
01.2008 - 01.2010
Leader
PGL
05.2006 - 09.2006
Sales Assistant and Customer Care Advisor
Mothercare
02.2004 - 08.2005
Christmas Retail Sales
Woolworths
12.2003 - 01.2004
Waitressing and Bar work
Manpower
01.2003 - 01.2006
Helper and Team Leader/Escort
Chanctonbury Play Scheme
07.2000 - 08.2005
Outdoor education qualifications - various sports: rock climbing, mountaineering, canoeing, skiing
Liverpool John Moores University
A Level - Biology, Music, Statistics, Psychology
Worthing Sixth Form College
GCSE - English Language, English Literature, Mathematics, French, Spanish, Biology, Chemistry, Drama, Music
Our Lady of Sion Senior School