Amy Willetts
Derby
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
16
16
years of professional experience
Work history
Team leader
Central coop
Derby
2017.05 - Current
- Coordinate daily tasks, ensuring smooth workflow within the team.
- Introduced innovative solutions which maximised output without compromising quality.
- Monitor daily operations whilst reducing operational cost significantly.
- Handle employee grievances professionally, minimising potential workplace disputes.
- Fostered a high-performing environment to drive productivity and quality.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Managed daily cash handling duties and financial reporting accurately.
Customer sales assistant
Tesco
Derby
2013.01 - 2017.05
- Upsold additional products for increased revenue generation.
- Increased customer satisfaction with prompt complaint resolution.
- Provided exceptional service, boosting repeat business rates.
- Collaborated with team members to meet daily sales targets.
- Processed transactions, ensuring accuracy at all times.
Assistant manager
Mister Smoke
Heanor, Derbyshire
2010.04 - 2013.01
- Created a positive work environment, resulting in higher employee morale.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Minimised inventory loss for improved profit margins.
- Delegated tasks to team members efficiently improving overall productivity.
- Monitored sales performance regularly adjusting strategies as required.
- Assisted in recruitment process to build an effective workforce.
Education
GCSEs -
West Park
Derby /2003 - /2008
Skills
- Budgeting proficiency
- Cash handling and till checks
- Decisive decision-making
- Stock management
- Process Improvement
- Customer complaints and resolution
Timeline
Team leader
Central coop
2017.05 - Current
Customer sales assistant
Tesco
2013.01 - 2017.05
Assistant manager
Mister Smoke
2010.04 - 2013.01
GCSEs -
West Park
/2003 - /2008