Amy Strong
Canvey Island,Essex
Summary
I am a hard-working confident member of staff who is very hands on. I pride myself on excellent customer service and will always do my best in any job i do to provide the best service for the customer. I'm a trusted member of staff who is able to teach new members of staff everything i know. I'm multiskilled in the job i currently do and I'm always willing to learn more. From my past work experience in two different beauty salons to my job in a opticians i have learnt to work in a very professional matter.
Overview
6
6
years of post-secondary education
2
2
years of professional experience
Work history
Optical assistant
Specsavers Opticians and Audiologists
Rayleigh, Essex
11.2024 - Current
- I was given the in-store trainer role so I trained new staff members on company policies and procedures, enhancing team performance.
- I ran the contact lens department with one of my colluges this involved ordering peoples contact lenses, reciving in the post, checkeing everything is ready for all contact lens appointments for the next following days, makeing sure contact lens wears arent overdate on there examinations and to make sure everything with our contact lens scheme paitents is running smoothly and dealing with any problems that come up.
- Coordinated appointments to enhance efficiency in the clinic.
- Conducted visual field tests, aiding in early detection of potential vision issues.
- Answered customer queries with excellent product knowledge and professionalism.
- Performed repairs on damaged eyewear, saving costs on unnecessary replacements.
- Ensured cleanliness and sterility of optical instruments, maintaining a safe working environment.
- Established strong rapport with customers through attentive listening skills.
- Performed frame repairs and adjustments for customer comfort.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Helped customers try on spectacles and made recommendations to what they were looking for.
- Educated customers on lens and frame requirements to assist in decision-making.
- Answered inbound calls and enquiries to provide top-level service.
- Advised customers on spectacle and sunglass choices based on prescription, style and budget.
- Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
- Cleaned and organised reception area to maintain welcoming environment.
- Performed diagnostic tests to evaluate ocular health and determine severity of vision problems and abnormalities for the optician.
- Used a focimeter to check the prescription in patients glasses to make sure they are in tolarence for them to have.
- Worked in our lab doing a series of jobs such as sending away patients glasses, doing the post matching up patients' glasses etc.
Education
GCSEs -
Castle view school
Canvey Island, Essex 09.2019 - 06.2023
Diploma of Higher Education - Beauty Therapy
South Essex College
Southend-on-Sea 09.2023 - 07.2025
Studex Ear Piercing
12.2023 - 12.2023
Salon System
03.2025 - 03.2025
Salon System
03.2025 - 03.2025
Skills
- Communication skills
- Leadership
- Hard Working
- Creative
- Problem-solving
- Organized
Work Experience
Throughout my two years of collage i compleated un paid work experience at Aqua Beauty salon and The Rooms Tanning and Beauty. Within this time i worked on the reception, took payments, sorted out customers record cards, helped set up for treatments and to get the sunbeds ready for customers.
Timeline
Salon System
03.2025 - 03.2025
Salon System
03.2025 - 03.2025
Optical assistant
Specsavers Opticians and Audiologists
11.2024 - Current
Studex Ear Piercing
12.2023 - 12.2023
Diploma of Higher Education - Beauty Therapy
South Essex College
09.2023 - 07.2025
GCSEs -
Castle view school
09.2019 - 06.2023