BAZLA NASIR
MANCHESTER
Summary
Dedicated and customer-focused professional with excellent customer service skills and a talent for building strong rapport with clients. Experienced in working with high-end products, delivering personalized experiences that foster long-term client connections and loyalty. Adept at understanding customer needs, providing tailored solutions, and ensuring satisfaction at every client interaction. Proven ability to achieve and exceed sales targets in fast-paced, high-pressure environments while maintaining a focus on quality and professionalism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Optical Assistant
Vision Express
03.2022 - Current
- Prepared patients, rooms and equipment to support eye exam needs.
- Experience in working with high-end luxury brands.
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Offered detailed advice on product and service benefits.
- Educated customers on lens and frame requirements to assist in decision-making.
- Processed customer payments and provided receipts for services and purchases.
- Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
- Performed frame repairs and adjustments for customer comfort.
- Managed patient files triaged the diaries.
Receptionist, Hostess
Manchester United
01.2021 - 03.2023
- Seated guests and managed the seating chart
- Monitored restaurant activity to determine seating and dining flow
- Welcomed and booked in customers for their tables
- Responded to guest inquiries and requests in a timely, friendly, and efficient manner
- Performed opening and closing duties as needed.
Retail Sales Associate
Manchester City Football Stadium
01.2021 - 01.2022
- Served customers by helping them select products
- Drove sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greeted and received customers in a welcoming manner
- Assisted with inventory, including receiving and stocking merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Making sense of mental health -
The open university
Young people wellbeing -
The Open University
Supporting children's health and wellbeing - undefined
The open university
GCSE -
Whalley Range
Caring for adults -
The Open University
Skills
- Customer Service
- Communication Skills
- Complex Problem Solving
- Leadership and Teamwork
- Creativity
- Effective Time Management
- Decision Making
- Fast Learner
- Critical Thinking Skills
- Computer Skills
- Product upselling
- Appointment scheduling
Languages
English
Panjabi; Punjabi
Urdu
Certification
Category B Drivers License
Personal Information
Timeline
Optical Assistant
Vision Express
03.2022 - Current
Receptionist, Hostess
Manchester United
01.2021 - 03.2023
Retail Sales Associate
Manchester City Football Stadium
01.2021 - 01.2022
Supporting children's health and wellbeing - undefined
The open university
GCSE -
Whalley Range
Caring for adults -
The Open University
Making sense of mental health -
The open university
Young people wellbeing -
The Open University
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