Amy Field
Sandy,United Kingdom
Summary
I am a highly organised and compassionate administrative professional, with current NHS experience working within Bedford Hospital in a busy patient-facing environment. Skilled in managing appointments, maintaining confidential records and utilising Trust IT systems. I am passionate about mental health and delivering empathetic support to vulnerable individuals, with a calm approach when working under pressure. Seeking to develop my career within NHS mental health services and contribute positively to patient care and service delivery.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Outpatients Receptionist
Bedford Hospital NHS Trust
Bedford, Bedfordshire
2026.01 - Current
- I currently work across five outpatient reception areas within Bedford hospital, acting as the first point of contact for patients and delivering a professional, compassionate service within a busy and fast-paced healthcare environment. I manage patient arrivals and appointment check-ins using Trust IT systems including PIMS, Flow Manager and CRIS, ensuring accurate and efficient processing of patient information. As part of my role, I book follow-up appointments and complete outcomes , where necessary, across a variety of clinics and specialities in line with consultant instructions, whilst also maintains and updating patient waiting lists to support the smooth running of outpatient services.
- In addition to front-line reception duties, I communicate regularly with patients, medical secretaries and internal departments via telephone to coordinate appointments and resolve enquires. I assist in the preparation of patient packs, printing documentation labels for nursing staff to ensure clinics run efficiently. I also maintain and update excel spreadsheets to support workflow management.
- My role requires a high level of attention to detail and confidentiality when handling sensitive patient information, ensuring all records are accurate and compliant with GDPR. I regularly amend and verify patient demographic details by cross-checking with Summary Care records.
Vehicle imagine & Yard operations assistant
Copart
Sandy, Central Bedfordshire
2024.01 - 2025.09
- In my role I was responsible for receiving and processing vehicles involved in both minor and major accidents, as well as scrap vehicles , ensuring they were prepared appropriately for auction. I photographed and recorded detailed condition information to create accurate online listings, supporting presentation and marketing of stock to prospective buyers. As part of this process, I was required to remove any personal or sensitive information in line with company procedures and suitability for public auction.
- A key part of my role involved assessing vehicle drive status and evaluating the extent of damage. This required strong attention to details, sound judgment and the ability to work efficiently as part of a team in a busy environment whilst managing multiple daily tasks and targets.
- I also facilitated virtual viewings with buyers via video call, delivering professional presentations of auction vehicles whilst building positive relationships with customers to support engagement and maximise sales. Through this I was able to enhance my strong communication skills, regularly liaising with customers in a professional manner and providing high levels of service.
Bookings Advisor (Part-Time Temporary)
Center Parcs
Woburn, Central Bedfordshire
2023.08 - 2023.11
- In my role as a Bookings Advisor at Center Parcs, I was responsible for advising guests on bookings for a variety of activities, dining reservations and spa experiences, ensuring each booking was tailored to individual guest preferences and requirements. This involved the regular use of booking systems, spreadsheets and scheduling timetables to manage reservations accurately.
- Alongside this, I managed the guest help desk as part of my daily responsibilities, acting as a key point of contact for visitor enquiries and providing a high standard of customer service in fast-paced hospitality environment. I responded to guest questions, provided information regarding facilities and services, and confidently recommended suitable activities to enhance overall guest experience. Through this role, I developed strong communication and problem-solving skills whilst maintaining a professional manner at all times.
Education
A-Levels - Creative Media Technology
Bedford College
Bedford 2021.09 - 2023.06
A-Levels - Media / Business / Philosophy
Bedford Sixth Form
Bedford 2020.09 - 2021.06
GCSEs -
Sandy Secondary School
2017.09 - 2020.03
Core competencies
- Administrative support
- Patient communication
- Confidential data handling
- Microsoft Office & Excel
- NHS Trust IT systems
Timeline
Outpatients Receptionist
Bedford Hospital NHS Trust
2026.01 - Current
Vehicle imagine & Yard operations assistant
Copart
2024.01 - 2025.09
Bookings Advisor (Part-Time Temporary)
Center Parcs
2023.08 - 2023.11
A-Levels - Creative Media Technology
Bedford College
2021.09 - 2023.06
A-Levels - Media / Business / Philosophy
Bedford Sixth Form
2020.09 - 2021.06
GCSEs -
Sandy Secondary School
2017.09 - 2020.03