Emily Conley
Grays
Summary
Highly motivated and reliable administrative professional with over four years of experience in fast-paced office environments, including logistics, healthcare, and customer service sectors. Skilled in payroll processing, data entry, scheduling, and document management. Known for exceptional attention to detail, excellent time management, and strong interpersonal skills. Proficient in Microsoft Office Suite, Sage Payroll, and document handling systems. Eager to bring my skills and adaptability to a medical administrative setting where I can support patients and staff efficiently and compassionately.
Overview
6
6
years of professional experience
Work History
Outpatients Booking Admin
Spire Healthcare
11.2025 - Current
- Efficently book in outpatients appointments for private medically insured patients.
- Take calls daily and action queries, as well as tranferring them to other departments if needed.
- Engage with patients to better understand needs and deliver excellent service.
Service Delivery Coordinator
Guardian Water Treatment
10.2023 - 05.2025
- Coordinated service delivery operations, liaising daily with engineers and clients.
- Processed engineer reports and uploaded job images to the company's Care system.
- Participated in onsite visits to gain hands-on operational knowledge.
- Reviewed, approved, and generated invoices based on service reports.
Payroll Administrator
Sonderwell
11.2022 - 09.2023
- Managed weekly and monthly payrolls for healthcare staff using Sage Payroll.
- Maintained employee records via OneTouch, exporting timesheets for payroll processing.
- Handled payroll queries and collaborated with the HR and care teams.
- Ensured accurate and timely processing in a regulated healthcare environment.
Business Administration Apprentice
ATL Haulage
09.2019 - 11.2022
- Carried out driver payroll, overtime calculations, and processed Proof of Delivery documents.
- Managed port booking processes and ensured compliance with customs clearance.
- Trained new staff and adapted quickly to new software including Excel, Sage, and in-house systems.
Education
BTEC Level 3 Extended Diploma - Business
Harris Academy Chafford Hundred Sixth Form
01.2019
GCSEs - Mathematics, English Literature, English Language, Science, Sociology
Harris Academy Chafford Hundred
01.2017
OCR Level 2 Diploma - Business Administration
TQUK Level 2 - Awareness of Mental Health Problems
Hart Learning and Development
Skills
- Sage Payroll & OneTouch software
- Microsoft Office: Word, Excel, Outlook, PowerPoint
- Customer-facing experience
- Confidential environments
- Scheduling
- Communication
- Highly organised
- Attention to detail
- Adaptable
- Fast learner
- Empathetic
- Professional
- Team player
- Time management
- Data entry
- Document processing
References
Available on request.
Timeline
Outpatients Booking Admin
Spire Healthcare
11.2025 - Current
Service Delivery Coordinator
Guardian Water Treatment
10.2023 - 05.2025
Payroll Administrator
Sonderwell
11.2022 - 09.2023
Business Administration Apprentice
ATL Haulage
09.2019 - 11.2022
BTEC Level 3 Extended Diploma - Business
Harris Academy Chafford Hundred Sixth Form
GCSEs - Mathematics, English Literature, English Language, Science, Sociology
Harris Academy Chafford Hundred
OCR Level 2 Diploma - Business Administration
TQUK Level 2 - Awareness of Mental Health Problems
Hart Learning and Development