Amy Bagnall
stoke on trent,staffs
Summary
Dedicated and compassionate care professional with extensive experience supporting young adults and individuals across community settings, care homes, SEMH schools, and assisted living environments. Skilled in managing challenging behaviour and applying restorative practice to build positive, trusting relationships. Experienced in working closely with families of service users and collaborating effectively with multidisciplinary teams, while also confident working independently. Demonstrates strong leadership qualities, including supporting and guiding colleagues, contributing to care planning and reporting, and maintaining high safeguarding standards to ensure a safe and structured environment. Committed to promoting independence, wellbeing, and person-centred care. Reliable, trustworthy, and an effective communicator. Recently achieved a Level 3 Diploma in Children and Young People’s Workforce, and eager to continue developing professionally within a team leader role.
Overview
17
17
years of professional experience
Work History
support worker
Godfrey care
2025.06 - Current
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
Behaviour Support Worker
Portland SEMH school
2023.04 - 2026.03
- Provided emotional support and guidance to pupils, enhancing resilience and well-being.
- Collaborated with teachers to pinpoint pupils' areas of difficulty, enabling targeted interventions.
- Formulated and executed behavioural management strategies, fostering a positive learning environment.
- Collaborated with parents and guardians on pupil progress and improvement areas, enhancing home-school partnerships.
- De-escalated violent, aggressive and threatening behaviour.
- Implemented safeguarding measures for vulnerable clients, reducing risks of harm.
Teaching Assistant in Special Educational Needs
zest education
, staffordshire
2022.05 - 2023.04
- Promoted positive behaviour through the implementation of reward systems tailored to individual needs.
- Assisted in adapting classroom environments to be more sensory-friendly for students with sensory processing issues.
- Provided hands-on support during school outings, ensuring safety and inclusion of SEN students.
- Managed challenging behaviour effectively, employing de-escalation techniques and promoting a positive learning environment.
- Collaborated with team members to achieve target results.
- Built and maintained courteous and effective working relationships.
Community Care Worker
essential health
2020.10 - 2023.03
- Maintained client's personal comfort by making beds, tidying rooms, conducting light housekeeping and laundry.
- Provided emotional support and companionship, enhancing client well-being.
- Administered patient medication, paying close attention to accurate dosage and frequency.
- Designed and assisted with client physical activities to improve mobility and wellbeing.
Care Assistant
Hanford Manor
2018.01 - 2020.10
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Provided personalised care and support to residents, enhancing their quality of life.
Community Care Worker
Essential Health
2017.09 - 2018.01
- Assisted clients with daily personal care tasks, including bathing, dressing, and grooming to promote dignity.
- Helped with house cleaning tasks as required, including mopping, hoovering, dusting and bathroom sanitising.
- Supported clients with mobility issues, utilising equipment and techniques to aid safe movement.
- Developed strong rapport with clients, gaining trust and enabling more effective care provision through personalised interactions.
- Administered medication under supervision, adhering strictly to healthcare protocols.
Care Assistant
Triband care agency
2017.02 - 2017.09
- Safely managed and administered medication.
- Completed First Aid, CPR and defibrillation training.
- Assisted with daily hygiene requirements such as bathing, cleaning, showering and toileting.
Warehouse Assistant
TJX Europe
2010.06 - 2016.01
- Picked orders to meet productivity targets.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Cleaned and maintained warehouse in compliance with safety standards.
Apprentice Hairdresser
David Howe Hairdressing
2009.06 - 2010.06
- Followed instructions from senior stylists to learn advanced hairdressing techniques.
- Shampooed and conditioned clients' hair, preparing them for cutting and styling by senior stylists.
- Maintained excellent client satisfaction by engaging in friendly and polite conversation during treatments.
Education
Diploma of Higher Education - children and young people in the workforce
PET-Xi
2026
Certificate of Higher Education - understanding Children and Young people's mental health
Leicester College
Leicester2024
Certificate of Higher Education - communication skills
oplex careers
2018
GCSEs - GCSE
St john fisher catholic high school
2007
Skills
- Behaviour management
- Client engagement
- Emotional support
- Communication strategies
- reliable and trustworthy
- Building relationships
- Safeguarding protocols
- Respect for diversity
- Learning disabilities support
- resilience in difficult situations
- Mental health support techniques
- Documentation management
- Risk assessment application
- Community engagement
Timeline
support worker
Godfrey care
2025.06 - Current
Behaviour Support Worker
Portland SEMH school
2023.04 - 2026.03
Teaching Assistant in Special Educational Needs
zest education
2022.05 - 2023.04
Community Care Worker
essential health
2020.10 - 2023.03
Care Assistant
Hanford Manor
2018.01 - 2020.10
Community Care Worker
Essential Health
2017.09 - 2018.01
Care Assistant
Triband care agency
2017.02 - 2017.09
Warehouse Assistant
TJX Europe
2010.06 - 2016.01
Apprentice Hairdresser
David Howe Hairdressing
2009.06 - 2010.06
Diploma of Higher Education - children and young people in the workforce
PET-Xi
Certificate of Higher Education - understanding Children and Young people's mental health
Leicester College
Certificate of Higher Education - communication skills
oplex careers
GCSEs - GCSE
St john fisher catholic high school