Summary
Overview
Work History
Education
Skills
Timeline
Generic
Amy  Bagnall

Amy Bagnall

stoke on trent,staffs

Summary

Dedicated and compassionate care professional with extensive experience supporting young adults and individuals across community settings, care homes, SEMH schools, and assisted living environments. Skilled in managing challenging behaviour and applying restorative practice to build positive, trusting relationships. Experienced in working closely with families of service users and collaborating effectively with multidisciplinary teams, while also confident working independently. Demonstrates strong leadership qualities, including supporting and guiding colleagues, contributing to care planning and reporting, and maintaining high safeguarding standards to ensure a safe and structured environment. Committed to promoting independence, wellbeing, and person-centred care. Reliable, trustworthy, and an effective communicator. Recently achieved a Level 3 Diploma in Children and Young People’s Workforce, and eager to continue developing professionally within a team leader role.

Overview

17
17
years of professional experience

Work History

support worker

Godfrey care
06.2025 - Current
  • Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
  • Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
  • Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
  • Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.

Behaviour Support Worker

Portland SEMH school
04.2023 - 03.2026
  • Provided emotional support and guidance to pupils, enhancing resilience and well-being.
  • Collaborated with teachers to pinpoint pupils' areas of difficulty, enabling targeted interventions.
  • Formulated and executed behavioural management strategies, fostering a positive learning environment.
  • Collaborated with parents and guardians on pupil progress and improvement areas, enhancing home-school partnerships.
  • De-escalated violent, aggressive and threatening behaviour.
  • Implemented safeguarding measures for vulnerable clients, reducing risks of harm.

Teaching Assistant in Special Educational Needs

zest education
, staffordshire
05.2022 - 04.2023
  • Promoted positive behaviour through the implementation of reward systems tailored to individual needs.
  • Assisted in adapting classroom environments to be more sensory-friendly for students with sensory processing issues.
  • Provided hands-on support during school outings, ensuring safety and inclusion of SEN students.
  • Managed challenging behaviour effectively, employing de-escalation techniques and promoting a positive learning environment.
  • Collaborated with team members to achieve target results.
  • Built and maintained courteous and effective working relationships.

Community Care Worker

essential health
10.2020 - 03.2023
  • Maintained client's personal comfort by making beds, tidying rooms, conducting light housekeeping and laundry.
  • Provided emotional support and companionship, enhancing client well-being.
  • Administered patient medication, paying close attention to accurate dosage and frequency.
  • Designed and assisted with client physical activities to improve mobility and wellbeing.

Care Assistant

Hanford Manor
01.2018 - 10.2020
  • Assisted with daily living activities, promoting independence amongst elderly clients.
  • Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
  • Participated in training sessions, continuously improving care techniques and knowledge.
  • Provided personalised care and support to residents, enhancing their quality of life.

Community Care Worker

Essential Health
09.2017 - 01.2018
  • Assisted clients with daily personal care tasks, including bathing, dressing, and grooming to promote dignity.
  • Helped with house cleaning tasks as required, including mopping, hoovering, dusting and bathroom sanitising.
  • Supported clients with mobility issues, utilising equipment and techniques to aid safe movement.
  • Developed strong rapport with clients, gaining trust and enabling more effective care provision through personalised interactions.
  • Administered medication under supervision, adhering strictly to healthcare protocols.

Care Assistant

Triband care agency
02.2017 - 09.2017
  • Safely managed and administered medication.
  • Completed First Aid, CPR and defibrillation training.
  • Assisted with daily hygiene requirements such as bathing, cleaning, showering and toileting.

Warehouse Assistant

TJX Europe
06.2010 - 01.2016
  • Picked orders to meet productivity targets.
  • Understood warehouse product placement, enabling efficient picking and packing services.
  • Cleaned and maintained warehouse in compliance with safety standards.

Apprentice Hairdresser

David Howe Hairdressing
06.2009 - 06.2010
  • Followed instructions from senior stylists to learn advanced hairdressing techniques.
  • Shampooed and conditioned clients' hair, preparing them for cutting and styling by senior stylists.
  • Maintained excellent client satisfaction by engaging in friendly and polite conversation during treatments.

Education

Diploma of Higher Education - children and young people in the workforce

PET-Xi
2026

Certificate of Higher Education - understanding Children and Young people's mental health

Leicester College
Leicester
2024

Certificate of Higher Education - communication skills

oplex careers
2018

GCSEs - GCSE

St john fisher catholic high school
2007

Skills

  • Behaviour management
  • Client engagement
  • Emotional support
  • Communication strategies
  • reliable and trustworthy
  • Building relationships
  • Safeguarding protocols
  • Respect for diversity
  • Learning disabilities support
  • resilience in difficult situations
  • Mental health support techniques
  • Documentation management
  • Risk assessment application
  • Community engagement

Timeline

support worker

Godfrey care
06.2025 - Current

Behaviour Support Worker

Portland SEMH school
04.2023 - 03.2026

Teaching Assistant in Special Educational Needs

zest education
05.2022 - 04.2023

Community Care Worker

essential health
10.2020 - 03.2023

Care Assistant

Hanford Manor
01.2018 - 10.2020

Community Care Worker

Essential Health
09.2017 - 01.2018

Care Assistant

Triband care agency
02.2017 - 09.2017

Warehouse Assistant

TJX Europe
06.2010 - 01.2016

Apprentice Hairdresser

David Howe Hairdressing
06.2009 - 06.2010

Diploma of Higher Education - children and young people in the workforce

PET-Xi

Certificate of Higher Education - understanding Children and Young people's mental health

Leicester College

Certificate of Higher Education - communication skills

oplex careers

GCSEs - GCSE

St john fisher catholic high school
Amy Bagnall