Lisa Presland
Dereham,NORFOLK
Summary
Compassionate Applied Behavioural Analysis (ABA) Therapist with extensive experience delivering behavioural and educational programmes for individuals with autism. Skilled in fostering strong relationships with stakeholders to promote understanding and support. Seeking to enhance staff awareness of autism challenges and exploring opportunities in customer service.
Overview
35
35
years of professional experience
Work History
Support Worker
Sense College Dereham
2025.03 - Current
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Engaged service users in community activities, fostering independence and social inclusion.
- Provided emotional support and companionship, alleviating feelings of isolation for clients.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Resolved conflicts by applying de-escalation techniques during aggressive situations.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
- Built trusting relationships with service users, advocating for their needs and preferences.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
Support Worker
ACM (Anglia Case Management)
Bury St Edmunds, Suffolk
2022.05 - 2024.12
- Support worker for a young woman with severe Cerebral Palsy, Dysphagia learning difficulties, non-verbal, Epilepsy, PEG fed who used a wheelchair and other physical equipment such as hoists, wheelchair adapted vehicle, bathing bed etc.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life. Other care assistance involved all aspects of personal care, administering Medication, driving adapted vehicle, ensuring lady had assistance accessing local clubs and places she enjoyed such as bowling, seaside, arts & crafts, dancing and music, shopping, parties & meeting up with friends.
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Provided compassionate end-of-life care to client, ensuring comfort and dignity during final moments.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
- Assessed clients' progress through evidence-based techniques to inform care strategies.
- Collaborated with small team and independently to deliver effective support.
- Provided care in the clients' own home, liaised with parents, staff & Care provider ACM, training completed online & in person.
- Engaged with leadership, parents, and volunteers to set clear goals and guidelines for group meetings.
Support Worker
Sense College Dereham
2019.04 - 2022.05
- Administered personal care and support for students, including hoisting, feeding, and medication management.
- Supported students with severe physical disabilities, learning difficulties, epilepsy, speech and language challenges, dysphagia, and more, ensuring personalised care and attention.
- Assisted students with activities including cooking, arts and crafts, sports, music, and dancing, fostering engagement and skill development.
- Liaised with staff to maintain accurate records and facilitated e-learning and face-to-face training, enhancing team collaboration and knowledge sharing.
ABA Therapist
Self Employed
1999.12 - 2012.02
- I researched different therapy programmes then decided on an American-based company CARD (centre for Autism & related disorders). This involved an ABA Supervisor coming to the UK to train parents & potential therapists how to deliver an education, speech and behaviour programme with detailed data keeping. Making the therapy fun and play based was crucial to keeping the programme positive and engaging.
- I am very proud to say my son made excellent progress. He went from Non-verbal to verbal; his behaviour became much more manageable; he learnt basic maths, english was calmer with increased focus.
- Embarked on a private therapy programme at home due to a lack of assistance with my son's learning, behaviour or speech.
- My son was diagnosed with ASD (Autistic Spectrum Disorder) July 1998.
- Collaborated with team members to achieve defined performance targets, enhancing overall service delivery.
- Achieved established service time and quality benchmarks, ensuring compliance with programme standards.
- Recognised issues, examined data, and proposed effective solutions.
- Educated and guided team members to improve performance and effectiveness in delivering support services.
- Created communication strategies and materials for team meetings.
- Led fundraising initiatives, creating plans to optimise donations and achieve goals.
- Oversaw budgets for fundraising initiatives, monitoring expenses and optimising returns.
Administrative Assistant
Welwyn Publishers Ltd
Welwyn Garden City, Hertfordshire
1992.01 - 1993.01
- Delivered high-quality administrative support for company specialising in printing and publishing local interest books and child centile charts for hospitals.
- Coordinated with packing and accounts departments to address enquiries promptly and effectively.
- Processed orders and inputted data onto computer system, ensuring accurate and up-to-date records.
Education
City & Guilds - Hairdressing
Ware College
Hertfordshire1985-01
Skills
- Medication administration
- Personal care assistance
- Vulnerable client support
- Learning disability support
- Autism Spectrum Disorder support
- Client behaviour support
- Behaviour management
- Living assistance
- Infection control knowledge
- Health safety compliance
- Safeguarding policies
- Record keeping
- Report-writing
- Team collaboration
- Problem solving
- Support strategies
- Intervention techniques
- Activity engagement
- Goal setting
- Client relationship management
- Building relationships
- Emotional assistance
- Reliability and trustworthiness
- Advocacy skills
- Intervention techniques
- Programme operations
Custom
- Branch Assistant, Confederation Life Insurance Co.
- Customer Services Mobile Phone Co.
- Sales Advisor and Credit Control Clerk, Flight Seekers Ltd.
- Freelance Hairdresser.
- Trainee Hairdresser.
Timeline
Support Worker
Sense College Dereham
2025.03 - Current
Support Worker
ACM (Anglia Case Management)
2022.05 - 2024.12
Support Worker
Sense College Dereham
2019.04 - 2022.05
ABA Therapist
Self Employed
1999.12 - 2012.02
Administrative Assistant
Welwyn Publishers Ltd
1992.01 - 1993.01
City & Guilds - Hairdressing
Ware College