Samantha Abbott

• Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
• Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
• Offered emotional support and companionship, reducing feelings of isolation among clients.
• Encouraged service users to be independent and active members of society.
• Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
• Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
• Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
• Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
• Supported clients in managing their finances and budgeting, increasing their financial independence and security.
• Guided clients in managing personal finances and care responsibilities.
• Assisted clients with disabilities to obtain support services for rehabilitation purposes.
• Conducted regular risk assessments in clients' homes to identify potential hazards and implement preventative measures.

• Liaised with customer services to investigate and resolve customer complaints.
• Participated in initiatives to improve customer services and processes while providing subject matter expertise on emerging trends and customer needs.
• Kept detailed records of all repairs and services performed, ensuring transparency with customers.
• Maintained up-to-date knowledge of products, services, and company policies to offer accurate information to customers.
• Conducted follow-up calls and emails with customers to ensure satisfaction with products and services.
• Managed customer enquiries, providing detailed information and guidance on services offered.
• Handled customer enquiries and provided detailed information on products and services to aid in decision-making.
• Handled sensitive customer information with confidentiality and integrity, building trust in banking services.
• Educated customers on available processes and services to increase sales.

Owned grocery operations by organising stock replenishment and ensuring shelves were presentation-ready to optimise sales.

• Managed checkouts and coordinated customer support during peak times to enhance customer experience.
• Resolved customer service issues while maintaining service standards and adhering to store routines, ensuring customer satisfaction.
• Directed process adherence to maintain quality, accuracy, and predictable workflows.
• Advanced through management step up programme, strengthening time management and sales handling.
• Led colleague recruitment and supported discipline processes with fair, consistent standards.
• Coordinated bakery tasks by balancing stock levels with production support needs.

Applied Photoshop knowledge to meet visual presentation requirements for promotions.