Amy Anderson

Assisting the Operations Director from 2016-2020, then promoted to assisting Director of Operations and Deputy Managing Director. Duties included:

• Extensive Diary & Inbox Management: Scheduling of meetings both in person and remotely with meticulous attention to detail, liaising with internal and external parties, colour coding systems, monitoring of emails (flagging and removal of spam). Maintained confidentiality of documents and ensured secure handling of sensitive information, along with filing of documents systematically. Updated diaries with daily appointments, set reminders and key details in line with priority business tasks
• Management of Support Team: Providing line management to a number of the support team, ensuring the administration, business support and office functions met our internal customer needs. Carried out appraisals, personal improvement plans and heavily involved with recruitment and interviewing of support staff
• Minute Taking & Meeting Preparation: Board Meeting pack preparation, involving collating reports, creating an agenda along with minute / action taking with accuracy and precision, ensuring circulation within the required timescales
• Event & Travel Arrangements: Coordinating high profile internal / external events such as project launches, client meetings, team collaborations, annual staff parties and hotel bookings on large scale numbers. Travel arrangements organised for oversea trips, including flight bookings, arrangement of visas and accommodation, along with UK based travel itineraries
• Reception Cover: Provided front of house cover in events of staff sickness and holiday. Monitored calls, greeted guests, arranged lunches and booking of meeting rooms
• Uploading and submitting expenses
• Letter writing, proof reading and formatting of presentations and drafting of company wide emails on behalf of the Executive Board
• Assisting the Human Resources Team with facilitating inductions for new starters and formatting structure charts

• Collating meeting packs for monthly Delegated Authority Committee, including agenda drafting and follow up of action points. This also involved running premium bordereaux reports from SharePoint / SQL
• Scheduling of meetings for Delegated Authority Committee, weekly Peer Review meetings and team meetings, which involved diary management for senior members of staff such as Directors of Underwriting and Chief Operations Officer
• Completing governance related duties, such as updating the terms of reference and uploading of meeting documents for the Delegated Authority Committee Sharepoint
• Organising ad-hoc events such as lunch and learn seminars for large groups of up to 30, including meeting invites and lunch orders
• Ensuring that relevant Lloyd's returns were diarised and monitored for yearly attestation