Mia Jones
Herne Bay,Kent
Summary
Accomplished Senior Administrator enthusiastic about supporting the needs of departments, offices and leadership with abilities in streamlining processes and managing clerical tasks. Key strengths include relationship building, communication and organisation of plans, people and materials. Ready to apply 3 years of experience to challenging new role with room for advancement.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
Work history
Senior administrator
Shared Direction Conveyancing
Canterbury, Kent
10.2023 - 06.2026
- Manage a caseload of conveyancing matters, liaising with clients, solicitors, housing associations, and mortgage brokers to ensure transactions progress efficiently.
- Prepare and review mortgage offers, contracts, reports, and other legal documentation.
- Resolve client queries and deliver a high standard of customer service throughout the transaction process.
- Maintaining a accurate records and case management systems, ensuring data is up to date and accessible.
- Provide regular updates to clients, advising on the conveyancing process and responding to enquiries.
- Conduct property searches and due diligence to support property transactions.
- Maintain accurate records and case management systems in compliance with GDPR, CQS, and SRA requirements.
- Train and support new team members, and assist in overseeing administrative workflows to ensure deadlines are met.
Administrative assistant
HatHats / Barista 999
02.2022 - 07.2022
- Managed complex travel arrangements and diary scheduling, ensuring efficient coordination of meetings and business commitments.
- Provided administrative support across two businesses operating over five sites, coordinating bookings and meetings via telephone and email.
- Monitored stock levels across five locations, coordinating daily orders to ensure uninterrupted business operations.
- Acted as the first point of contact for internal and external enquiries, resolving issues promptly and professionally.
- Supported the Marketing team with promotional activities, including participation in company video content and social media campaigns.
- Managed and processed online orders, ensuring timely fulfilment and high levels of customer satisfaction.
- Created and maintained purchase orders, liaising with suppliers to ensure the smooth delivery of goods and services.
Supermarket Assistant
Waitrose & Partners
06.2019 - 02.2022
- Collaborating and cooperating with colleagues to maximise productivity within the branch
- Resolving customer disputes, and effectively to prevent escalation
- Accurately conducting cash reconciliation to verify finances at the end of the business day.
- Complying with health and safety regulations to ensure the protection of customers and staff.
- Handling and picking of customers online orders
- 1:1 interactions with regular customers, aiding them with their shop providing them excellent customer service which has resulted in multiple good customer feedbacks.
Sales Assistant
Primark
04.2016 - 03.2019
- Provided outstanding customer service to customers face to face and over the phone.
- Built a good relationship with regular customers resulting in good customer feedback.
- Maintained in-depth knowledge of products sold even with constant stock/line changes.
- Stock room rotation and organisation.
- Fluent in using till operating systems including refunds and exchanges. Confident when handling money.
- Keeping the shop floor, and stock room tidy and clean
Education
GCSE's - Media Production
Canterbury College
Canterbury, Kent 01.2014 - 01.2015
GCSE's - Mathematics
Herne Bay High
Canterbury, Kent 01.2009 - 01.2014
GCSE's - English Language
Canterbury College
Canterbury, Kent 01.2014 - 01.2015
A-Levels - Media Production (Print, Radio, Film)
Canterbury College
Canterbury, Kent 01.2015 - 01.2017
BA Hons - Cultural Studies and Media
University of Kent
Canterbury, Kent 01.2017 - 01.2021
Skills
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Client & Stakeholder Relationship Management
-
Conveyancing & Legal Administration
-
Case Management & Compliance
-
Document Preparation & Review
-
Customer Service & Problem Resolution
-
Diary & Meeting Coordination
-
Time Management & Prioritisation
-
Team Training & Administrative Support
-
Cultural Sensitivity and Inclusivity
-
Customer Service
-
Multi-Site Administration
References
References available upon request
Timeline
Senior administrator
Shared Direction Conveyancing
10.2023 - 06.2026
Administrative assistant
HatHats / Barista 999
02.2022 - 07.2022
Supermarket Assistant
Waitrose & Partners
06.2019 - 02.2022
BA Hons - Cultural Studies and Media
University of Kent
01.2017 - 01.2021
Sales Assistant
Primark
04.2016 - 03.2019
A-Levels - Media Production (Print, Radio, Film)
Canterbury College
01.2015 - 01.2017
GCSE's - Media Production
Canterbury College
01.2014 - 01.2015
GCSE's - English Language
Canterbury College
01.2014 - 01.2015
GCSE's - Mathematics
Herne Bay High
01.2009 - 01.2014