Connor Thorne

• Office Manager – Oversight of Three Locations
• Marketing and listing new rental properties with flair and attention to detail.
• Oversee rent collection, arrears management, and payment reconciliation
• Preparing invoicing documentation on behalf of the client.
• Ensure compliance with financial regulations and client money protection.
• Conducting market appraisals and winning new instructions.
• Building strong relationships with landlords and tenants.
• Creating compelling online listings and social media content to showcase properties.
• Supporting the wider lettings team with a proactive, hands-on approach.
• Actively working with Landlords and Tenants to manage the properties during the tenancy.
• Negotiated tenancy renewals with tenants, assuring continuous occupancy.
• Liaised with landlords to maintain transparent communication lines.

My day-to-day role consisted of, overseeing the lettings process from start to finish, including property marketing, arranging viewings, negotiating tenancies, and ensuring legal compliance. Manages landlord and tenant relationships, handles rent collection, and resolves issues as they arise. Leads the lettings team, monitors performance, and ensures smooth day-to-day operations across all managed properties.

• Conducted team meetings on a regular basis, promoting open communication within the team.
• Created a positive work environment, resulting in higher employee morale.
• Managed tenant enquiries, resulting in efficient communication.
• Facilitated eviction proceedings when required, protecting landlord interests.
• Enhanced client relationships by providing professional lettings advice.
• Collaborated with legal team on lease agreements ensuring lawful practices.
• Ensured timely rent collections, maintaining financial stability.

My day-to-day role consisted of maintaining tenant relations, property marketing, viewings, and tenancy progression. Assisting with rent collection, compliance checks, and coordinating maintenance.

• Responded promptly to customer queries enhancing service delivery standards.
• Coordinated with other team members to achieve collective sales objectives.
• Established strong relationships with key clients for improved business opportunities.
• Collaborated effectively with the legal department during contract finalisation stages, ensuring compliance with regulations and laws.
• Employed a strategic approach in pricing negotiations securing high profit margins.
• Negotiated and closed sales to secure profitable deals and contracts.
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My day-to-day role consisted of being responsible for managing property viewings, negotiating offers between buyers and sellers, and progressing sales through to completion.

• Facilitated efficient customer service by accurately locating requested items.
• Maintained a clean and organised stock room ensuring easy access to products.
• Identified and reported damaged or missing inventory to the supervisor promptly.
• Optimised space utilisation by arranging stocks efficiently in the storage area.
• Enhanced store aesthetics by arranging merchandise in an appealing manner.
• Regularly updated shelf labels to maintain pricing accuracy throughout the store.