Taylor Davis
South Ockendon,Thurrock
Summary
Accomplished professional with strong expertise in written and oral communication, CRM systems, and regulatory compliance. Proven ability in developing effective marketing strategies, setting SMART goals, and enhancing commercial performance. Skilled in workforce development, understanding legislation, and resolving disputes. Committed to achieving organisational success through strategic planning and execution of business objectives.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Lettings Manager
BlakeStanley
Hackney, London
04.2024 - Current
- Supervised a team of five across two office locations in Residential Lettings and Property Management.
- Liaised with senior management to discuss operational updates and enhancements.
- Developed robust sales strategies that maximised revenue generation.
- Fostered a culture of continuous improvement within the organisation.
- Implemented cost-effective measures, achieving significant savings for the company.
- Optimised business processes through 'Linkage Meetings' to boost productivity.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Tracked expiring tenancies, initiating renewal discussions 90 days prior to fixed term end dates.
Lettings Branch Manager
haart Lettings
Barkingside, Redbridge
02.2022 - 04.2024
- Successfully become the company leading branch on maximising transactional value for general insurance, alternative deposit scheme and rent and legal protection combined sales (average of 98%).
- Grew office market share to 7.1%, becoming the leading agent for let agreed properties in the branch operational areas.
- Increased customer satisfaction through providing excellent service, resulting in becoming the leading agent for 5 star google reviews against all competitors in the branch operational areas.
- Reduced and maintained tenancy rental arrears to 1% of the branch book number.
- Successfully increased new and existing landlord fee packages.
- Monitored property market trends to accurately anticipate and meet client/ customer demands.
- Communicated terms and conditions to prospective landlords and effectively built value to ensure quality instructions.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Promoted continuous improvement by problem-solving, sharing suggestions and creating guides/ templates to optimise team operations.
Lettings Negotiator
haart Lettings
Barkingside, Redbridge
08.2020 - 01.2022
- Consistently met personal/ branch targets, negotiating between landlord and potential tenants to find mutually beneficial agreement.
- Conducted complex administration process, completed extensive referencing and compliance checks, whilst liaising with property management and third partie to prevent legal issues.
- Qualified new applicants, conducting in-depth reviews to determine financial circumstances.
- Advertised properties to general public via networking, brochures, adverts and multiple portal services to maximise exposure.
- Showed residential properties and explained features, value and benefits of available properties.
- Inspected properties on pre-marketing assessments to confirm required works ahead of the new tenants move-in date.
- Photographed properties to showcase rooms, features and outdoor spaces.
- Handled day-to-day customer queries, swiftly providing answers and resolving problems for continued satisfaction.
Sales Negotiator
Patterson Hawthorn
Rainham, Essex
02.2019 - 07.2020
- Maintained regular contact with vendors, providing updates on sales chain developments to guarantee excellent relationships and generate repeat business opportunities.
- Registered applicants and buyers in DezRez, regularly updating details to maintain quality assurance compliance.
- Received, recorded and presented offers to vendors, confirming all offers in writing for traceability.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Warmly greeted customers to establish positive first impressions, enhancing walk-in experiences.
- Remained knowledgeable in current stock to provide helpful, informative customer advice.
Waiter/ Barman
Sir Henry's
Aveley, Essex
06.2017 - 03.2019
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Education
Level 3 Housing & Property Management
Babington Academy
GCSE's -
The Ockendon Academy, South Ockendon
09.2012 - 06.2017
Skills
- Written and oral communication
- CRM and software proficiency
- Regulatory compliance
- Marketing and advertising strategies
- Problem solving
- SMART goal setting
- Commercial improvement planning
- Workforce development
- Legislation comprehension
- Estate agency software proficiency
- Dispute resolution
Affiliations
- Swimming
- Reading
- Travel
- Socialising with Friends and Family
Timeline
Lettings Manager
BlakeStanley
04.2024 - Current
Lettings Branch Manager
haart Lettings
02.2022 - 04.2024
Lettings Negotiator
haart Lettings
08.2020 - 01.2022
Sales Negotiator
Patterson Hawthorn
02.2019 - 07.2020
Waiter/ Barman
Sir Henry's
06.2017 - 03.2019
GCSE's -
The Ockendon Academy, South Ockendon
09.2012 - 06.2017
Level 3 Housing & Property Management
Babington Academy
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