Aminah Mohammad
Didsbury,United Kingdom
Summary
Experienced restaurant operations professional with expertise in high-volume and fine dining. Skilled in managing software, cash handling, and payment processing to enhance guest satisfaction. Maintains food safety standards and accommodates dietary restrictions. Demonstrates effective team leadership and decision-making under pressure, committed to delivering outstanding service through clear communication.
Overview
11
11
years of professional experience
4036
4036
years of post-secondary education
Work history
Owner
LUNA ROSE MASSAGE
2024.09 - 2026.02
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
- Ensured compliance with industry regulations, minimising legal risks.
- Boosted customer satisfaction with consistent quality control measures.
- Delivered exceptional customer service, enhancing client loyalty and encouraging repeat business.
- Fostered positive work environment through implementation of comprehensive health and safety protocols.
Professional Musician
786 AMINAH MUSIC (786AM)
2018.11 - 2026.02
- Managed personal music career
- Performed at high-profile events, elevating professional profile.
- Enhanced audience engagement through compelling live performances.
- Grew fan base by creating engaging social media content that showcased performances and connected with audiences.
- Experimented with various musical genres, broadening artistic repertoire.
- Tailored performance styles to suit diverse audience preferences.
Floor Supervisor
ALBERT'S SCHLOSS RESTAURANT
2017.01 - 2018.11
- Supervised floor operations to ensure smooth workflow and minimal disruption.
- Delivered exceptional customer service while managing multiple responsibilities effectively.
- Handled customer complaints, leading to higher satisfaction levels.
- Resolved complaints to achieve full customer satisfaction.
- Coached team to deliver top-quality customer service and uphold brand values.
- Conducted training sessions to enhance customer service skills and improve staff performance.
- Trained team to upsell products and navigate POS systems.
- Provided first-line support to staff members, resolving issues promptly.
- Liaised between management and staff for better transparency and trust-building.
- Fostered a collaborative environment, improving overall productivity.
- Improved team morale by implementing a positive feedback system.
- Consistently improved product knowledge of floor staff by conducting engaging menu classes and taste panels.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Facilitated smooth shift transitions by maintaining clear, detailed shift communication sheets.
- Managed stock control to reduce wastage and improve efficiency.
- Kept inventories updated to enable timely stock reorder and replenishment.
- Implemented new procedures, increasing operational efficiency.
- Monitored floor activities, ensuring compliance with company policies and regulations.
- Assisted in recruitment processes to build a reliable and competent workforce.
- Collaborated with management on strategic planning for seasonal sales events.
- Improved theft prevention through upgraded store security monitoring.
- Instructed teams of promotional offers to increase product sales.
- Distributed responsibilities among staff to fulfill daily operational demands.
- Retained knowledge of current and new stock to resolve staff and customer queries.
- Improved theft prevention through upgraded store security monitoring.
- Distributed responsibilities among staff to fulfill daily operational demands.
- Instructed teams of promotional offers to increase product sales.
Server
BILL'S TRAFFORD CENTRE
2016.10 - 2017.01
- BILL'S RESTAURANTS
Server
BILL'S SHEFFIELD
2015.06 - 2016.06
- BILL'S RESTAURANTS
- Delivered impeccable service for enhanced dining experiences.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
- Supported other team members during busy periods ensuring efficient operations.
- Managed high-volume orders to ensure timely delivery of meals.
- Followed strict hygiene standards to maintain cleanliness in food handling areas.
- Demonstrated menu knowledge to assist patrons in meal selections.
- Provided recommendations on drink pairings for optimal taste profiles.
- Enhanced customer satisfaction through attentive and professional service.
- Ensured enjoyable dining experiences by being responsive to customer needs.
- Set tables, ensuring a comfortable environment for customers.
- Processed cash transactions accurately, maintaining error-free billing.
- Collaborated closely with kitchen staff to manage dietary requirements of customers.
- Worked efficiently under pressure during peak hours for seamless operations.
- Upheld friendly demeanour whilst managing multiple tables simultaneously.
- Achieved prompt resolution of complaints with diplomatic dispute management.
- Entered orders into system promptly, reducing wait time for meals.
- Communicated effectively with chefs to accommodate special requests or allergies in meals served.
- Cultivated warm relationships with regular customers fostering loyalty towards the restaurant.
- Handled all table settings and cleared up post-meal to keep the area tidy.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered exceptional, friendly and fast service.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
- Demonstrated safe food handling standards at all times.
- Resolved customer complaints calmly and professionally to maintain satisfaction.
- Seated guests according to booking requirements and located tables for walk-ins.
- Served guests promptly to ensure food remained at proper temperatures.
- Communicated dietary needs and allergies to kitchen staff to maintain customer safety.
- Retained food and drink menu knowledge to offer helpful customer guidance.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Stocked up drinks and bar snacks ahead of shift to meet demands of peak business hours.
- Advised guests of daily specials and offers to increase sales.
- Replenished drinks regularly and offered coffees and teas after meals to increase sales.
- Portioned food according to instructions to minimise waste.
- Upsold snacks, sides and desserts to increase average transaction value.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Took orders accurately and recommended menu items based on customer preferences.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Kept tables clear of used crockery, glassware and cutlery.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Prepared tables for guests and reset tables between customers.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Advised on food and drink choices based on customer preferences.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Verified completed orders and served guests at tables.
- Greeted customers, presented menus and shared information about available special items.
- Increased order value by upselling sides, drinks and desserts.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Stayed up to date on menu changes to accurately answer customer queries.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Checked customer IDs to confirm age before selling age-restricted products.
Education
BSc (Open) - Biochemistry
The Open University
Level 3 Diploma - Body Massage
Manchester School of Massage
Skills
- Restaurant software usage
- Cash handling
- Payment Processing
- Food safety understanding
- Dietary restrictions knowledge
- Special dietary knowledge
- Line cooking experience
- Food preparation assistance
- Restaurant cleanliness maintenance
- High-volume dining
- Timekeeping
- Flexibility
- Problem Solving
- Efficient under pressure
- Listening proficiency
- Clear communication
- Guest rapport
- Interpersonal skills
- Friendly demeanour
- Customer empathy
- Teamwork
- Task prioritisation
- Proactive approach
- Efficient decision-making
- Professionalism
- Sanitisation procedures
- Business administration
- Digital marketing
- Memory recall
- Tray carrying proficiency
- Table clearing
- Fine dining experience
- Taking initiative
- Multitasking efficiency
Affiliations
- Sufism
- Music & The Arts
- Love
- Invention
- Travelling
- Crafting
- Charity Work
- Health & Wellbeing
- Family & Friends
References
References available upon request.
Custom Section
My interaction with guests is always polite, clear, friendly, warm, and compassionate. I am very sensitive and understanding with others’ issues, and I am able to empathise with others easily from having many unique experiences in both my personal and professional life due to being placed in many different circumstances throughout my life. My written work is accurate, clear, and concise, and I have the ability to simplify information for others to understand. I'm used to working as part of a team, and I will help others when required. I'm also able to work alone and pick up skills quickly requiring little supervision. I enjoy learning from others' and celebrating others' strengths and abilities. I have over 10 years' of experience of working with the general public. Greeted and welcomed guests and ensured they had a great experience.
I was personally reviewed by Jay Rayner in The Guardian in January 2018 and May 2020 for delivering great customer service when he dined at Albert's Schloss, Manchester in November 2017.
Personal Information
Gender: Female
References
Available upon request
Timeline
Owner
LUNA ROSE MASSAGE
2024.09 - 2026.02
Professional Musician
786 AMINAH MUSIC (786AM)
2018.11 - 2026.02
Floor Supervisor
ALBERT'S SCHLOSS RESTAURANT
2017.01 - 2018.11
Server
BILL'S TRAFFORD CENTRE
2016.10 - 2017.01
Server
BILL'S SHEFFIELD
2015.06 - 2016.06
BSc (Open) - Biochemistry
The Open University
Level 3 Diploma - Body Massage
Manchester School of Massage