Oksana Juzenaite
London,Greater London
Summary
Hospitality professional with over 15 years of experience in food and beverage operations, team leadership, and customer service within high-end venues in London. Proven track record in managing teams, overseeing daily operations, and ensuring compliance with safety standards while enhancing customer satisfaction. Expertise in staff training, inventory control, and service quality, leading front-of-house teams in fast-paced environments to achieve operational excellence. Recently transitioned from previous role due to salary misalignment with responsibilities, seeking evening shift opportunities.
Overview
20
20
years of professional experience
Work history
Floor manager
Fire & Wine by Boxcar
London
09.2025 - Current
- Addressed customer queries, improving overall satisfaction.
- Managed daily store operations to increase efficiency.
- Implemented health and safety regulations for safer workspace.
F&B Supervisor / Duty Manager
The Royal Horseguard Hotel
01.2025 - 09.2025
- Staff Management: - Hire, train, and supervise staff members, including servers, bartenders, and kitchen staff. - Schedule staff shifts and manage labor costs. - Conduct performance evaluations and provide feedback to improve service quality.
- Customer Service: - Ensure high levels of customer satisfaction by providing excellent service. - Handle customer complaints and resolve issues in a timely manner. - Monitor dining areas to ensure cleanliness and proper service.
- Operations Oversight: - Oversee daily operations of food and beverage service, ensuring compliance with health and safety regulations. - Coordinate with the kitchen staff to ensure timely and accurate food service. - Manage inventory levels, order supplies, and control costs.
- Menu Management: - Assist in the development and updating of the menu, including pricing and specials. - Collaborate with chefs to create appealing and seasonal offerings. - Monitor the quality of food and beverages served.
- Financial Management: - Assist in budgeting an, analyzing performance against targets. - Manage cash handling and ensure accurate reporting and record-keeping.
- Marketing and Promotions: - Help develop and implement marketing strategies to promote food and beverage offerings. - Organize special events, themed nights, or promotions to attract customers.
- Compliance and Safety: - Ensure that all food safety and sanitation standards are met. - Train staff on proper food handling and hygiene practices. - Conduct regular inspections to maintain cleanliness and safety standards.
- Communication: - Liaise with other departments, such as kitchen and housekeeping, to ensure seamless service.
- Service: - Communicate effectively with team members to foster a positive work environment.
Freelancing – Nutritionist Business
07.2024 - 01.2025
- Setting up her own business – still running
Restaurant Manager
Stampa Mayfair
04.2024 - 07.2024
- Wasn’t ready to function, so they closed down
- Newly opened Italian style take away and sit in cafe and restaurant.
Restaurant Supervisor
Il Gattopardo
09.2023 - 04.2024
- Newly opened Italian restaurant in the heart of the Mayfair, with traditional Italian dishes and sharing family style concept.
F&B Supervisor / Duty Manager
Royal Theatre Drury Lane
01.2023 - 06.2023
- Closed from June 2023
- Looking after the food and beverage in the Theatre all day bar/cafe The Garden
Restaurant Supervisor / Duty Manager
M Restaurants
09.2021 - 09.2022
- Members club/fine dining steak restaurant in the city, 7 PDR, brunches and private events.
- Very busy environment, taking care of stock ordering, stock taking, food and beverage training, service standards.
Restaurant Supervisor / Duty Manager
Pantechnicon Roof Garden
08.2020 - 05.2021
- Covid era
Head Waitress
14 Hills by D&D Restaurants
11.2019 - 08.2020
- Covid era
Restaurant Senior Supervisor
Ekte Nordic Kitchen
04.2018 - 11.2019
- Newly opened independent restaurant in the glossy Bloomberg arcade, all-day Nordic cuisine.
- Setting goals for performance and deadlines in ways that comply with company's plans and organising workflow and ensuring that employees understand their duties or delegated tasks.
- Monitoring employee productivity and providing constructive feedback and coaching.
Table Host
Gaucho
London
05.2017 - 01.2018
- Created a welcoming environment with friendly interactions and prompt service.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Senior Bartender
D&D Butler's Wharf Chophouse
06.2015 - 02.2017
- Exhibited ability to work under pressure maintaining high standards despite heavy rush.
- Exhibited mastery of mixology to create innovative cocktails for patrons' enjoyment.
- Managed a team of junior bartenders for efficient service.
- Trained fellow staff members on drink preparation, resulting in consistent quality.
- Adhered strictly to licensing regulations, ensuring responsible alcohol service at all times.
Bartender
Cocktail Bar Brick Lounge
06.2011 - 06.2015
- Mainly weekends
Bartender
Cargo Night Club
03.2014 - 06.2014
- Weekends
Customer Host / Barista
Pret A Manger
05.2013 - 06.2014
Barmaid
Cock Tavern Pub
01.2013 - 02.2014
- Mainly weekends
Hostess / Barmaid
Champagne Bar / Club Sola Bar
10.2011 - 01.2013
- Newly opened
Barmaid
Pub The Brondes Age
02.2012 - 05.2012
Barmaid
Cocktail Bar Monty’s Bar and Lounge
04.2011 - 02.2012
- Weekends
Barmaid / Bar Manager
Night Bar “BoBo”
12.2007 - 06.2010
- The main duty was making cocktails and serving drinks to customers.
- As part of my job role was to supervise my co-workers and to ensure everything at the bar works smoothly, controlled conflict situations.
- Work with pay-office, carry out pay-office book, and fill other blanks.
- Do inventory count, communicate with guests.
- Organize several types of parties, like birthdays, Christmas, staff parties and etc.
- Www.barbobo.lt
- From September 2008 – Manager (after 12 months)
Waitress / Bar Assistant
Restaurant “Floros Simfonija”
06.2006 - 06.2006
- Summer season
Education
Bachelor of Science - Ayurvedic Medicine
CNM
Lodnon09.2025
Certificate of Higher Education - Commerce and trade practices within businesses
Panevėžys School of Trade and Business Services
Panevėžys 09.2001
Skills
- Team Leadership & Staff Training
- Food & Beverage Operations Management
- Customer Service Excellence
- Inventory & Stock Control
- New Venue Openings & Setup
- Health & Safety Compliance
- Event & Promotions Coordination
- Cash Handling & Financial Reporting
- Knowledge of allergens
- Scheduling staff shifts
- Leadership proficiency
- Table service efficiency
- Supply chain understanding
- Table waiting expertise
- Exemplary organisation
- Teambuilding initiatives
- Restaurant software usage
- Table set-up procedures
- Enthusiasm for hospitality
- Event planning expertise
- Hygiene standards adherence
- Strong negotiation
- Order processing
- Food presentation techniques
- MICROS software
- Licensing act regulations
- Floor planning
- Ordering and stock taking
- Team upselling training
- Staff motivation methods
- Catering coordination
- Budget forecasting methods
- Guest relations
- Beverage knowledge
- Staff mentoring
- Real-time table tracking
- Stock control management
- Superior customer service
- Complaint handling
- F&B inventory control
- Food quality standards
- Recruitment and hiring
- Purchasing and procurement
- Wine pairing expertise
- Drink menu development
- Catering experience
- Barista training
- Staff training and development
- F&B inventory management
- Creative problem solving
Profile
- Name: Oksana Juzenaitė
- Location: London
- Position: Floor manager
- Availability: Immediate
- Salary: £37 500
- Eligibility: RTW
Get in Touch
- George Teodorescu
- Gteodorescu@cooperlomaz.co.uk
- 07469159224
Languages
English
Advanced
C1
Russian
Upper intermediate
B2
Spanish
Beginner
A1
Italian
Beginner
A1
Timeline
Floor manager
Fire & Wine by Boxcar
09.2025 - Current
F&B Supervisor / Duty Manager
The Royal Horseguard Hotel
01.2025 - 09.2025
Freelancing – Nutritionist Business
07.2024 - 01.2025
Restaurant Manager
Stampa Mayfair
04.2024 - 07.2024
Restaurant Supervisor
Il Gattopardo
09.2023 - 04.2024
F&B Supervisor / Duty Manager
Royal Theatre Drury Lane
01.2023 - 06.2023
Restaurant Supervisor / Duty Manager
M Restaurants
09.2021 - 09.2022
Restaurant Supervisor / Duty Manager
Pantechnicon Roof Garden
08.2020 - 05.2021
Head Waitress
14 Hills by D&D Restaurants
11.2019 - 08.2020
Restaurant Senior Supervisor
Ekte Nordic Kitchen
04.2018 - 11.2019
Table Host
Gaucho
05.2017 - 01.2018
Senior Bartender
D&D Butler's Wharf Chophouse
06.2015 - 02.2017
Bartender
Cargo Night Club
03.2014 - 06.2014
Customer Host / Barista
Pret A Manger
05.2013 - 06.2014
Barmaid
Cock Tavern Pub
01.2013 - 02.2014
Barmaid
Pub The Brondes Age
02.2012 - 05.2012
Hostess / Barmaid
Champagne Bar / Club Sola Bar
10.2011 - 01.2013
Bartender
Cocktail Bar Brick Lounge
06.2011 - 06.2015
Barmaid
Cocktail Bar Monty’s Bar and Lounge
04.2011 - 02.2012
Barmaid / Bar Manager
Night Bar “BoBo”
12.2007 - 06.2010
Waitress / Bar Assistant
Restaurant “Floros Simfonija”
06.2006 - 06.2006
Bachelor of Science - Ayurvedic Medicine
CNM
Certificate of Higher Education - Commerce and trade practices within businesses
Panevėžys School of Trade and Business Services