Amelia Maddern
Bristol,Avon Bristol
Summary
A diligent and hard-working student with experience in the following. Customer-focused bar professional with conversational skills drinks knowledge, and dedication to guest safety. History of keeping bar profitable and fun place for customers. An energetic employee who is well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, whilst working in a fast-paced environment.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
Work history
Bar staff member
Coyote Ugly
Bristol, Avon
11.2023 - 03.2024
- Followed food safety and hygiene requirements to protect guests.
- Kept bar service areas stocked with tea, coffee and espresso.
- Worked with bar management to implement and enforce responsible drinking practices.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Supported serving staff with fast, accurate beverage preparation.
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Inspected customer identification to verify age against legal standards.
- Cleared counters and disposed of waste and broken glass.
- Completed end-of-day cleanup to reset bar for next day.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
Playworker
Schools Out Henleaze
Bristol, Avon
07.2023 - 12.2023
- Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
- Led, facilitated and participated in range of activities to maximise inclusivity and engagement within group play setting.
- Read stories and lead activities to help children build foundational learning skills.
- Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.
- Developed positive, trusting relationships with groups of young children.
- Adhered to health and safety regulations and best practices regarding child safeguarding, escalating related concerns to Senior Play Worker.
Customer service representative
Scott Cinemas
Bristol, Avon
11.2022 - 04.2023
- Followed food safety and hygiene requirements to protect guests.
- Kept bar service areas stocked with tea, coffee and espresso.
- Worked with bar management to implement and enforce responsible drinking practices.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Supported serving staff with fast, accurate beverage preparation.
Education
GCSEs - English literature
Bristol Free School
Bristol 09.2020 - 05.2022
GCSEs - English Language
Bristol Free School
Bristol 09.2020 - 05.2022
GCSEs - Mathematics
Bristol Free School
Bristol 09.2020 - 05.2022
GCSEs - Art and Design
Bristol Free School
Bristol 09.2020 - 05.2022
GCSEs - Biology
Bristol Free School
Bristol 09.2020 - 05.2022
SVQ Level 3 - Creative Media Production and Technology
University of the Arts London
London 09.2022 - 08.2023
SVQ Level 2 - NCFE LEVEL 2 AWARD IN PREPARING TO WORK IN THE FILM INDUSTRY
British Film Industry
Bristol 11.2023 - 12.2023
Timeline
Bar staff member
Coyote Ugly
11.2023 - 03.2024
SVQ Level 2 - NCFE LEVEL 2 AWARD IN PREPARING TO WORK IN THE FILM INDUSTRY
British Film Industry
11.2023 - 12.2023
Playworker
Schools Out Henleaze
07.2023 - 12.2023
Customer service representative
Scott Cinemas
11.2022 - 04.2023
SVQ Level 3 - Creative Media Production and Technology
University of the Arts London
09.2022 - 08.2023
GCSEs - English literature
Bristol Free School
09.2020 - 05.2022
GCSEs - English Language
Bristol Free School
09.2020 - 05.2022
GCSEs - Mathematics
Bristol Free School
09.2020 - 05.2022
GCSEs - Art and Design
Bristol Free School
09.2020 - 05.2022
GCSEs - Biology
Bristol Free School
09.2020 - 05.2022
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