Amelia Bryon

Administration

• To ensure that a comprehensive log is kept of representation orders and that a judge’s report is available at all sentence hearings.
• To accurately prepare case summaries for Resident Judge.
• To ensure that applications for representation orders are checked and approved upon authorisation of Judge.
• To determine all claims for costs including re-determinations, Prior Authority and Wasted Costs and provide written reasons in accordance with the appropriate regulations and within targets.
• To determine accurately witnesses’ expenses within target times and provide written reasons upon request when required in accordance with guidelines.
• Process general correspondence within target and in particular procedural deadlines for any resulting amendments.
• Ensure compliance with financial and operational risk management policies when determining and processing costs in accordance with department guidelines.
• Undertake any allocated tasks as part of the role i.e. PA Role to Judiciary when required; arranging marshalling and swearing in of Justices.

Operations

• To ensure efficient through put of listed work in the allocated court room on a daily basis, giving appropriate support to judiciary and keeping the List Office and other agencies fully appraised of developments when necessary.
• To meet with the Judge before sitting and to be available in Court as required.
• To maintain full recording of hearings using the DARTS technology ensuring accurate audio allocation to correct cases.
• To sit in court on a daily basis and ensure that cases called on time, all parties are in court at appropriate time. Correct phraseology used for arraignment, empanelling, taking verdicts
• To maintain the court file including accurate recording of relevant matters and judicial decisions, accurate completion of Xhibit log and Crest Orders and all subsequent forms, orders and results exported onto the Portal within Target.
• Carry out 100% HMCTS assurance programme compliance of all Resulting and ensure appropriate risks are identified and managed.
• Ensure that appropriate codes of conduct are applied to the Courtroom and other areas of the Court premises whilst sitting and during adjournments and to actively intervene and encourage compliance.
• To ensure that obligations under the Victim Code and the standards under the Witness Charter are complied with.
• Ensure all court users are treated fairly and with respect, and understand how their own performance impacts on that of the court and the confidence of users.
• Ensure that appropriate files are passed to administration teams within agreed target times.
• Take part in and deliver employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale / motivation.
• Comply with HMCTS values, policies and procedures (including diversity, attendance and discipline).
• Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
• Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations.
• Perform any Incident Control Duties as required in the ‘in court role’

Processing and managing casework

• Work with staff to ensuring that casework is appropriately managed, providing information / advice where process deviations have occurred.

Calculations and analysis

• Identify and implement solutions to local problems, referring more complex problems to the line manager

Communicating with the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and organisations

• Ensure effective and timely liaison with Judiciary, Counsel, List Officer, Jury Officer, Ushers and Court users to maintain high levels of court performance.
• Ensure Customer Standards are maintained and improved; complaints and dealt within target and in line with HMCTS Complaints Handling Policy and any feedback on lessons learnt is shared with staff.

Representation

• Represent the function you have been assigned to at an operational level.

Specialisms

• To have a working knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.
• To provide specific functions as directed by line management in line with the SOP for providing that service.

Key accountabilities of the role include:

• To coach and develop learners, using blended learning approach, during their academy training until hand-off into business as usual CTSC teams.
• Liaise with the Development Team Leader on day-to-day management and pastoral issues of learners whilst in People Development.
• Work with learners on a 1-2-1 basis to improve performance and help them assess their own performance and access the learning solutions that can help them progress.
• Maintain knowledge of the learning tools and solutions available to help learners develop and direct learners to these when necessary, and if necessary, work through these with the learner.
• Support individuals and groups performance delivery to improve performance and meet KPIs and increase user confidence in CTSC service delivery.
• Monitor and test learners against quality and productivity standards and provide access to learning /coaching resources where needed.
• Ensure all new CTSC employees are trained to the required standard before moving into the next stage of the People Development stage and sign-off learners or recommend they repeat a learning stage.

Drafting

• To maintain accurate and concise notes on the appropriate operating systems following each telephone call.

Operations

• To answer a broad spectrum of telephone enquiries for all regional areas covered by the centre.
• To be able to note up records in an efficient manner, whilst holding the discussion with the customer.
• To be able to actively listen, is a fundamental skill and as such is an essential part of the role.
• To work as a team to ensure Team Information Board (TIB) meetings are relevant, timely and productive.
• To work as a team to problem solve, assess the impact of new Standard Operating Procedures (SOPS) and contribute to small projects.
• To be a team player, supporting the team with workload, sharing best practice and knowledge with colleagues.
• To be responsible for own development and be flexible with assisting other business areas when required.
• To look for innovative ways to continually improve the customer experience through the use of problem solving tools.
• Behaviour at all times to be in line with the Civil Service Code of Conduct and the MOJ Equality & Diversity Policy.
• Care taken of your own health & safety and that of people who may be affected by what you do (or do not do). To co-operate with others on health & safety issues & not interfere with, or misuse anything provided for health, safety or welfare.
• To perform ad hoc duties within the grade (and with adequate training) as required by the line manager.

Checking and verifying

• Checking case details for compliance where amendments have been made to accounts or customers first knowledge of offence
• Signposting customers to the correct areas where enquiries need redirecting
• To keep up to date with knowledge relating to the organisation. Undertake training and attend team briefs & office meetings to maintain skills & knowledge needed to carry out job.

Collecting and assembling information

• Post holders will need to modify and adjust information and make decisions to ensure relevant guidance is given to customers
• Post holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required.
• To collect data accurately using a call logger and/or manual survey to support the reduction of calls in line with the agreed call reduction strategy.
• To record praise and complaints on the HMCTS centralised database where required.
• Complete data loss and incident forms accurately and take any necessary action to control risk.

Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations

• To deliver a helpful, prompt, polite and “right first time” service to our internal and external customers.

Specific Duties and Responsibilities

▪ To maintain a high quality of support which meets the physical, emotional, intellectual, social and cultural needs of young people.

▪ To provide a caring, supportive and nurturing environment in which young people can feel secure and free from harm.

▪ Establishing positive relationships with young people and always offering them unconditional and positive regard.

▪ Helping young people gain self control by challenging unacceptable behaviour and rewarding acceptable, pro-social conduct.

▪ Ensuring that each young person’s support plan is followed and amended as appropriate to reflect their changing needs.

▪ Provide training in Independent Living Skills to enable independent living (budgeting, finding employment, cooking, cleaning, basic general maintenance around the home etc.).

▪ To act as a key worker or co-worker for a young person to ensure that their support plans are up to date and that their needs are being met. To provide a positive role model to be able to offer advice, guidance and assistance where appropriate.

▪ Establishing relationships which young people perceive to be positive, warm and rewarding.

▪ Providing advice, assistance and support on a 1:1 basis to enable young people to address past and present difficulties.

▪ Providing emotional support at times of difficulty or stress.

▪ Being ambitious for young people, helping them achieve their goals and optimise their potential.

▪ Providing support for young people in their education and extracurricular activities.

▪ Keeping accurate records and providing written reports on young people for planning meetings, reviews or any other meetings as directed by the line manager.

▪ Empowering young people and facilitating their active involvement in the decision making about their lives and future.

▪ Acting as an advocate at meetings where the young person is the subject of discussion.

▪ Encouraging the young person to develop links with the community, attend off-site activities and expand their personal social network.

▪ Maintaining confidentiality whilst also meeting the Sharing Information protocols in regard to safeguarding. To Work as Part of a Team

▪ Being aware of the aims and objectives of the service and working collaboratively with colleagues to achieve them.

▪ Attending team/ staff meetings and making a positive contribution to them.

▪ Actively contributing to the development of the team.

▪ Receiving and storing information to improve communication

▪Adhering to GDPR and data Protection policies and legislation.

▪ Being willing to give and receive feedback on performance with colleagues and managers.

▪ Being aware of support plans for all young people and providing support for colleagues by maintaining consistency in the execution of those plans.

▪ Providing informal practical and emotional support to colleagues experiencing difficulties.

▪ Attending and contributing to regular supervision sessions.

▪ Monitoring the conduct of colleagues and referring on any causes for concern (Whistleblowing).

▪ Being familiar with all policies and procedures and adhering to them.

▪ Attending young people’s meetings and contributing to them.

.▪ Receiving training appropriate to the role and maintaining an up to date training profile.

▪ Responsibility for the accurate maintenance of financial records appropriate to the duties of the post.

▪ Responsibility for the health, safety and welfare of self and colleagues in accordance with the requirements of the organisational Health and Safety Policies