Amber-Jade Miles
Clanfield,Hampshire
Summary
I am a hard-working and organised individual who always strives to give 100% in everything I do. I take pride in being punctual, reliable, and committed to maintaining high standards. With a caring nature and strong communication skills, I am a good listener who works well with others. I am a true team player who also performs effectively when working individually, always ready to adapt and contribute positively to any work environment.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sales supervisor
Holland and Barrett
Waterlooville, Hampshire
12.2015 - Current
- Supervised the sales team, enhancing their performance and productivity.
- Reviewed and analysed sales figures, resulting in strategic planning and forecasting.
- Ensured adherence to company standards by conducting routine checks and balances.
- Collaborated with marketing team to design effective sales promotions.
- Delivered excellent customer service by addressing and resolving issues promptly.
- Boosted store reputation by delivering top-notch customer service.
- Oversaw inventory management for maintaining optimal stock levels.
- Established strong client relationships which resulted in repeat business.
- Fostered a positive work environment, enhancing employee morale and productivity.
- Conducted regular staff training to increase product knowledge and sales skills.
- Managed customer queries to improve overall service experience.
- Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements.
- Promoted exceptional customer service by engaging clients on sales floor, building positive rapport, answering product queries and handling complaints.
Sales assistant
Matalan
Waterlooville, Hampshire
09.2013 - 12.2015
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Delivered exceptional after-sales service, encouraging repeat business.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Assisted customers with product selection for optimal satisfaction.
- Conducted daily inventory checks to manage stock levels accurately.
- Trained new staff members, fostering a supportive working environment.
- Managed till operations smoothly, reducing waiting time for customers.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
Education
NVQ Level 2 - Health and Social Care
The Petersfield School
Petersfield, Hampshire 09.2010 - 02.2013
NVQ Level 2 - Hairdressing
South Downs Collage
Waterlooville, Hampshire 09.2013 - 07.2014
NVQ Level 3 - Hairdressing
South Downs Collage
Waterlooville, Hampshire 09.2014 - 07.2015
Skills
- Multitasking capabilities
- Target achievement
- Handling customer objections
- Staff development
- Motivational leadership
- Delegation and supervision
- Product knowledge
Certification
NVQ Level 2 in Health and Social care
A-Level equivalent in Herbal Medicine
Affiliations
- Spending time with my family
- Going to DisneyWorld
References
References available upon request.
Timeline
Sales supervisor
Holland and Barrett
12.2015 - Current
NVQ Level 3 - Hairdressing
South Downs Collage
09.2014 - 07.2015
Sales assistant
Matalan
09.2013 - 12.2015
NVQ Level 2 - Hairdressing
South Downs Collage
09.2013 - 07.2014
NVQ Level 2 - Health and Social Care
The Petersfield School
09.2010 - 02.2013
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