Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Saqib Ali

Saqib Ali

Glasgow,North Lanarkshire

Summary

Dynamic professional with a strong foundation in customer service and team leadership, adept at handling customer objections and managing orders efficiently. Demonstrates exceptional multitasking capabilities and effective communication skills, fostering cultural awareness and self-motivation in diverse environments. Committed to making informed decisions that enhance organisational success while pursuing opportunities for growth and development within the industry.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work history

Sales supervisor

Super Aisa Ltd
Glasgow, Glasgow City
08.2024 - Current
  • Reviewed and analysed sales figures, resulting in strategic planning and forecasting.
  • Boosted store reputation by delivering top-notch customer service.
  • Managed customer queries to improve overall service experience.
  • Established strong client relationships which resulted in repeat business.
  • Delivered excellent customer service by addressing and resolving issues promptly.
  • Ensured adherence to company standards by conducting routine checks and balances.

Costumer Service

Super Asia Ltd
Glasgow, Glasgow City
11.2022 - 07.2024
  • Coordinated vehicle availability for improved customer service.
  • Delivered first class customer service while maintaining professionalism.
  • Delivered exceptional customer service, resolved investor queries promptly.
  • Provided excellent customer service to increase repeat business.
  • Provided excellent customer service for enhanced passenger satisfaction.
  • Assisted customers with queries, providing excellent customer service.
  • Handled returns and exchanges for improved customer service.

Education

Bachelor of Science - Mechanical Engineering

University of Lahore
Lahore/Pakistan
09.2017 - 06.2021

Master of Science - Project Management

University of the West of Scotland
Paisley
02.2023 - 06.2024

Skills

  • Multitasking capabilities
  • Effective communication
  • Handling customer objections
  • Order management
  • Customer Service
  • Team Leadership
  • Cultural awareness
  • Self-motivation
  • Decision making

Languages

English
Fluent
Punjabi
Fluent
Hindi
Fluent

Timeline

Sales supervisor

Super Aisa Ltd
08.2024 - Current

Master of Science - Project Management

University of the West of Scotland
02.2023 - 06.2024

Costumer Service

Super Asia Ltd
11.2022 - 07.2024

Bachelor of Science - Mechanical Engineering

University of Lahore
09.2017 - 06.2021

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Saqib Ali