JIJO SEBASTIAN
MUNDAKAYAM,KOTTAYAM
Summary
Dynamic professional with a strong foundation in handling customer objections and technical product understanding. Demonstrates exceptional skills in target achievement, delegation, and supervision, complemented by multitasking capabilities and extensive product knowledge. Proven track record in employee management, rota management, and business acumen, fostering robust client relationships through effective product presentation. Committed to leveraging expertise to drive business success and enhance client satisfaction.
Competitive Sales Supervisor with sales planning and supervision experience. Expertly handles customer complaints and concerns. Offers outstanding leadership, organisation and communication skills.
Competent Sales Supervisor proactively assisting both sales management and associates with various tasks. Committed to driving success and helping to improve overall shop revenues through dedication, hard work and pleasant demeanour .
Overview
13
13
years of professional experience
14
14
years of post-secondary education
Work history
Sales supervisor
Ragam Textiles
Mundakayam, Kottayam
05.2018 - 09.2025
- Supervised sales team to enhance customer service and drive sales performance.
- Developed training programmes for new staff to ensure adherence to company standards.
- Coordinated inventory management processes to maintain optimal stock levels and reduce discrepancies.
- Implemented promotional strategies that increased product visibility and customer engagement.
- Analysed sales data to identify trends and adjust sales approaches for improved results.
- Fostered a collaborative team environment to encourage knowledge sharing and continuous improvement.
Sales assistant
Anugraha Restaurant
Mundakayam East, Idukki
08.2012 - 08.2018
- Assisted customers in selecting menu items and provided recommendations based on preferences.
- Coordinated dining room activities to ensure timely service and maintained cleanliness of tables.
- Managed inventory by restocking supplies and monitoring stock levels to prevent shortages.
- Developed positive relationships with regular customers to enhance their dining experience.
- Resolved customer complaints promptly and effectively to maintain satisfaction and loyalty.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Education
Bachelor of Science - Computer Science
IHRD
Kutttikanam 04.2007 - 05.2010
Higher Secondary - Science
St.Joseph HSS
Peruvanthanam 04.2005 - 05.2007
Secondary School -
St. Joseph Central School
Mundakayam 04.1996 - 05.2005
Skills
- Handling customer objections
- Technical product understanding
- Target achievement
- Delegation and supervision
- Multitasking capabilities
- Product knowledge
- Employee management
- Rota management
- Business acumen
- Client relationship building
- Product presentation
Languages
English
Fluent
Hindi
Advanced
Tamil
Advanced
References
References available upon request.
Timeline
Sales supervisor
Ragam Textiles
05.2018 - 09.2025
Sales assistant
Anugraha Restaurant
08.2012 - 08.2018
Bachelor of Science - Computer Science
IHRD
04.2007 - 05.2010
Higher Secondary - Science
St.Joseph HSS
04.2005 - 05.2007
Secondary School -
St. Joseph Central School
04.1996 - 05.2005