Amber Hearne
Swansea
Summary
I am a dedicated and compassionate MSc Clinical Psychology and Mental Health student with a strong academic foundation, holding a BSc in Psychology and Criminology and a Level 2 Certificate in Counselling Skills. I am passionate about supporting individuals with mental health challenges and am eager to apply my knowledge and interpersonal skills within the mental health field.
My experience in customer-facing roles, including three years in hospitality and 1 in retail, has equipped me with excellent communication, teamwork, and problem-solving abilities, as well as the resilience to thrive in high-pressure environments. I am committed to providing empathetic, person-centred care and contributing to positive outcomes for those I support.
Overview
4
4
years of professional experience
Work History
Front of House Staff
wagamama
Swansea
11.2021 - 01.2025
- Thrived in a fast-paced hospitality environment, managing a high volume of tasks efficiently and maintaining excellent customer service standards.
- Demonstrated strong organizational skills by managing individual workloads while supporting team goals, working collaboratively and independently to ensure smooth operations.
- Promoted to Training Sensei, taking responsibility for onboarding and training new team members, developing training schedules, and ensuring compliance with mandatory e-learning modules.
- Gained experience handling sensitive financial transactions, including cash and card payments, with accuracy and accountability.
- Developed a thorough understanding of hygiene and safety protocols, ensuring compliance with food and drink regulations.
- Built interpersonal skills by assessing customer behaviour to provide tailored support, resolving complaints, and ensuring a positive dining experience.
- Gained bar experience, including preparing and serving beverages, further enhancing multitasking abilities and adaptability in a dynamic work environment.
Customer Service Assistant
One
11.2020 - 09.2021
- Delivered excellent customer service at the till, handling purchases including tobacco, alcohol, and lottery services while ensuring compliance with policies.
- Addressed customer inquiries and resolved issues to maintain a positive shopping experience.
- Managed stock replenishment and presentation, maintaining a clean and organized store layout.
- Enhanced problem-solving and communication skills by assisting customers with diverse needs in a fast-paced retail environment.
Education
Master of Science - Clinical Psychology and Mental Health
Swansea University
09.2024 -
Bachelor's - Criminology and Psychology
Swansea University
09.2021 - 06.2024
A Levels - Biology, Psychology, Criminology
Brockenhurst College
09.2019 - 07.2021
Skills
- Counselling Skills, TQUK Level 2 Certificate (RQF)
- MOS Expert Certification in Word, Excel, PowerPoint and Access
- Food Safety, Level 2 Certificate
- UK Sports Leadership Certificate
- Duke of Edinburgh Bronze and Silver
References
References available upon request.
Timeline
Master of Science - Clinical Psychology and Mental Health
Swansea University
09.2024 -
Front of House Staff
wagamama
11.2021 - 01.2025
Bachelor's - Criminology and Psychology
Swansea University
09.2021 - 06.2024
Customer Service Assistant
One
11.2020 - 09.2021
A Levels - Biology, Psychology, Criminology
Brockenhurst College
09.2019 - 07.2021
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