Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Amber Hawke

Gloucester,Gloucestershire

Summary

I am a 24 year old driven and organised individual with a strong sense of responsibility, combining practical problem-solving abilities and excellent communication skills. Demonstrated capability in maintaining clean and organised environments, together with keen eye for detail. Poised to contribute positively. I also hold a clean driving license.

Overview

8
8
years of professional experience

Work history

Yard groom

Lynne Macleod
Cirencester, Gloucestershire
10.2023 - Current
  • Administered medications to sick horses.
  • Assisted farrier during routine shoeing appointments.
  • Coordinated with farm manager regarding daily tasks and responsibilities.
  • Handled emergency situations calmly, providing immediate first aid to injured animals.
  • Maintained stable cleanliness by regularly mucking out stalls.
  • Fed and watered horses according to specific dietary requirements.
  • Mucked out stables and yards in line with schedule.
  • Led horses to and from stables and fields safely to reduce likelihood of injuries.
  • Managed turnouts efficiently, ensuring safe and effective exercise routines for horses.
  • Maintained tack room organisation, keeping all equipment easily accessible.

Account manager

Falcon Security Solutions Steven Hawke
Gloucester, Gloucestershire
01.2018 - Current
  • Dealing with emails using Outlook and phone calls with people wanting to book in maintenance appointments.
  • Using Excel spreadsheets and Word
  • Achieved client satisfaction by managing key accounts effectively.
  • Developed new strategies with a focus on customer retention.
  • Implemented customer service policies, enhancing client experience.
  • Resolved client issues promptly, ensuring high levels of satisfaction.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Processed customer payments and set up direct debits for long-term service contracts.
  • Managed business relationships to ensure loyalty and long-term commitment.

Receptionist

Northway MOT & Car Service Matt Cudmore
Tewkesbury, Gloucestershire
08.2023 - 10.2024
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained an organised reception area for a professional business environment.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Restaurant waiter

The Swan Inn Simon Knowles
Gloucester, Gloucestershire
01.2017 - 12.2019
  • I created and developed their Facebook page, keeping it up to date with new offers and deals.
  • Enhanced customer dining experience by providing top-notch service.
  • Ensured cleanliness and organisation of assigned tables for a comfortable environment.
  • Delivered prompt, efficient service to ensure customer satisfaction.
  • Maintained detailed knowledge of menu items to provide recommendations.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Education

Tewkesbury School
Tewkesbury, Gloucestershire

Skills

  • Basic IT skills (quick to pick up any new software)
  • Social media management
  • Calm under pressure
  • Payment Processing
  • Organised and reliable
  • Telephone etiquette
  • Equine management
  • Advanced equine knowledge

Affiliations

  • Riding my horses and competing in showjumping
  • Supporting Young Farmers
  • Socialising with family and friends
  • Local country shows
  • Taking my Dachshaund on walks and to the stables with me

Timeline

Yard groom

Lynne Macleod
10.2023 - Current

Receptionist

Northway MOT & Car Service Matt Cudmore
08.2023 - 10.2024

Account manager

Falcon Security Solutions Steven Hawke
01.2018 - Current

Restaurant waiter

The Swan Inn Simon Knowles
01.2017 - 12.2019

Tewkesbury School

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