Senior support worker
• Delivered high-quality, person-centred support to individuals with mental health needs in line with Individual Care Plans and Risk Assessments, promoting independence, dignity, choice and wellbeing.
• Undertook monthly 1:1 key working sessions, supporting individuals to set goals, develop weekly planners and establish meaningful routines and activities based on their interests.
• Administered medication safely in line with organisational policies, ensuring accurate MAR documentation and adherence to best practice.
• Supported medication management processes, including supervising and mentoring colleagues during medication competency observations and sign-offs.
• Assisted management with medication audits and other delegated operational tasks, supporting compliance and safe service delivery.
• Attended Individual Care Reviews (ICRs), contributing professionally and accurately recording minutes and agreed actions.
• Maintained high-quality, timely and accurate case notes and records in line with GDPR and confidentiality standards.
• Identified, reported and escalated health concerns, incidents and complaints appropriately to ensure continuity of care and safeguarding.
• Mentored and supported new starters, providing guidance, reassurance and clarification of policies, procedures and best practice.
• Acted as point of support for colleagues, offering advice and problem-solving to promote staff confidence, wellbeing and effective teamwork.
• Fostered positive, inclusive and supportive team culture, encouraging open communication and collaborative working.