Amani Allen

• Led company-wide restructuring to streamline operations.
• Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
• Achieved customer satisfaction with regular feedback and improvement sessions.
• Built high-performing teams to achieve organisational objectives.
• Fostered a high-performance culture, resulting in increased productivity.
• Established a positive work environment which promoted staff morale and productivity.
• Introduced effective cost control measures, reducing unnecessary expenditure.
• Established budgets based on historical, current and forecasted business data.
• Directed administration and optimisation of financial operations, payroll and accounting processes.

• Boosted customer retention rates through exceptional service delivery.
• Streamlined communication channels for better client interaction.
• Ensured safety regulations were adhered to in the gym area.
• Devised strategic marketing plans, increased gym membership subscriptions.
• Established strong relationships with local community groups to facilitate outreach programmes.
• Leveraged social media platforms, amplified brand visibility in the market.
• Executed staff training programmes for professional development.
• Maintained strong working relationships with colleagues and senior management.

• Designed bespoke training programmes to improve client fitness levels.
• Maintained high safety standards during all training sessions, ensuring client welfare at all times.
• Provided personalised fitness assessments for targeted training plans.
• Delivered engaging group fitness classes, fostering a community atmosphere within the gym facility.
• Assisted clients in achieving their weight loss targets through strategic exercise planning.

As a wellbeing personal trainer for Nuffield I was set with new challenges and targets weekly, the role was very demanding and sales based. It was my role to perform gym inductions, Health MOTs, Personal training, ministry of defence testing, cystic fibrosis programming, group exercise, children’s classes alongside general tasks as cleaning my allocated area.

In the role of Trainee Duty Manager I was responsible for the running of the club alongside the fitness manager for 8 hour periods. Within the role I would tackle any issues with the running of the facilities. I would receive and resolve complaints from members efficiently, effective and fairly. Work on all departments covering breaks and helping out team members were needed. Implementing the opening and closing procedures of the club including cashing up at the end of the night. Organising group-ex instructors on arrival to the club and implementing any last minute changes.