Summary
Overview
Work history
Education
Skills
Timeline
Generic

Amanda Watkins

Gosport,Hampshire

Summary

Skilled professional with a solid foundation in regulatory compliance and CQC standards, recognized for effective team leadership. Expertise in managing operations and staff in challenging situations, with a strong emphasis on safeguarding vulnerable adults. Proficient in emergency response and problem resolution, with a commitment to operational efficiency and high-quality care delivery. Strong communication skills and adept in using care software.

Overview

21
21
years of professional experience

Work history

Care worker

Aim Home Care
Fareham, Hampshire
2023.01 - Current
  • Maintained thorough records of care provided during visits to ensure transparency for families and healthcare professionals.
  • Assisted elderly clients with personal hygiene tasks to enhance their comfort and dignity.
  • Administered medication accurately to support health maintenance and well-being.
  • Coordinated with external support providers to facilitate seamless continuity of care.
  • Recorded daily observations diligently to monitor residents' progress over time.
  • Protected confidentiality of sensitive information in accordance with data protection regulations.

Deputy manager

Collingwood Homecare
Gosport, Hampshire
2022.07 - 2023.01
  • Assisted service users in receiving high quality care based on individual needs.
  • Coordinated staff schedules to support resource allocation effectively.
  • Facilitated training sessions for staff to enhance service delivery standards.
  • Monitored compliance with health and safety regulations to uphold care quality.
  • Encouraged team morale by maintaining a positive work environment.
  • Facilitated updating and publishing of staff rotas weekly or monthly to ensure visit coverage.
  • Assisted in managing staff sickness, annual leave, and emergencies to maintain operational continuity.
  • Recruited and trained high-quality healthcare providers to perform best practices in home care.

Senior care worker

Daniel's Special Day Care
Whitley, Fareham, Hampshire
2020.12 - 2022.06
  • Conducted regular performance reviews, identified areas of improvement in service delivery.
  • Created individualised care plans, ensuring personalised attention to each resident.
  • Monitored medication administration, reducing incidents of errors.
  • Enhanced team collaboration with regular team meetings and feedback sessions.
  • Identified training needs through regular assessment of staff skills.
  • Ensured compliance with health and safety regulations to maintain safe working environment.
  • Accurately assessed care needs of potential service users by conducting thorough pre-admission assessments.

Care worker

Aim Home Care
Fareham, Hampshire
2020.08 - 2022.02
  • Recorded daily observations to track resident progress over time.
  • Assisted patients with tasks to foster independence.
  • Supported patients emotionally to enhance mental wellbeing.
  • Aided with personal care to maintain hygiene and cleanliness.
  • Followed professional standards and policies in all duties.
  • Administered medication to manage health effectively.
  • Addressed emergencies promptly to ensure resident safety.

Care worker

Lilly fields care
Petersfield, Hampshire
2019.08 - 2020.12
  • Respected privacy and dignity of residents during care provision.
  • Followed dietary plans tailored for patients' health conditions.
  • Documented daily observations to track residents' progress.
  • Assisted with personal care tasks to promote hygiene and cleanliness.
  • Facilitated communication between patients and medical staff.
  • Monitored vital signs for early detection of health complications.
  • Worked under supervision of registered nurses to support efficient workflow.
  • Ensured safety by maintaining cleanliness in the facility.
  • Administered medication to manage patients' health effectively.
  • Collaborated with healthcare teams for patient care delivery.
  • Responded to emergency situations to ensure residents' safety.
  • Ensured safe environment by maintaining orderliness and cleanliness in the facility.

Care worker

Bluebird Care
Gosport, Hampshire
2019.08 - 2020.08
  • Administer medication to clients to support health and safety.
  • Assist clients with mobility within home to minimise accidents.
  • Support clients in daily living activities to enhance quality of life.
  • Accompany clients to medical appointments to maintain continuity of care.
  • Communicate with healthcare providers regarding patient progress to ensure cohesive care.
  • Prepare healthy meals daily to promote good nutrition habits among patients.
  • Maintain client dignity and respect throughout dressing, showering, and toileting.
  • Support clients with dementia by assisting with dressing and meal preparation.
  • Monitor clients' physical and mental health, reporting concerns to management for swift action.
  • Prioritise person-centred care to maximise independence for clients with dementia and limited mobility.

Intentional career break/ Family Caregiver

Family manager
Lee-on-the-Solent, Hampshire
2019.02 - 2019.08
  • Took a 6 month Intentional career break to dedicate myself to supporting my family and to focus on personal development, manage family commitments full-time as a family caregiver. This was resolved, then allowing me to return to full-time employment.
  • Coordinate schedules, appointments, and household operations.
  • Manage budget forecasting and expenses to optimise household income.
  • Communicate with schools, doctors, and healthcare providers.
  • Support child development, education, and skill-building.
  • Balance daily tasks to meet deadlines and maintain efficiency.
  • Handle high-stress situations calmly.
  • Solve problems with limited resources.
  • Volunteered for community events, supported fundraising, event planning.

Civil enforcement officer

One Parking Solutions
Worthing, West Sussex
2018.04 - 2019.02
  • Assisted in identifying illegal parking activities for timely correction.
  • Conducted regular patrols in assigned areas to support parking regulation enforcement.
  • Cultivated positive relationships within the community through respectful interactions.
  • Facilitated issuance of penalty charge notices to encourage adherence to parking rules.
  • Provided support in managing aggressive behaviour during duty shifts.
  • Collaborated with police to address incidents of antisocial behaviour.
  • Responded to complaints regarding unauthorised parked vehicles for prompt resolution.
  • Utilised handheld devices to process penalties efficiently.
  • Patrolled streets and car parks to ensure compliance with traffic management regulations.
  • Worked outdoors in challenging weather conditions.

Care worker

Right At Home
Portsmouth, Hampshire
2018.01 - 2018.04
  • Handled sensitive information confidentially to ensure respect for client privacy rights.
  • Supported clients with daily personal care routines to improve overall wellbeing.
  • Assisted in medication administration while keeping accurate treatment records.
  • Prepared meals customised to meet diverse dietary needs.
  • Cleaned and organised rooms with careful attention to detail.
  • Collected shopping and prescriptions for clients.
  • Monitored client health conditions and relayed concerns to management.
  • Contributed to enhanced patient satisfaction through dedicated personal care.

Care worker

Platinum Care At Home
Waterlooville, Hampshire
2016.04 - 2017.12
  • Modified care routines to align with patient needs.
  • Supported patient mobility through use of appropriate aids.
  • Provided companionship to elderly patients to enhance wellbeing.
  • Prepared nutritious meals based on dietary requirements.
  • Assisted with personal hygiene while maintaining dignity.
  • Encouraged initiatives that promote personal care and independence.
  • Coordinated with families and carers to enhance care plans.
  • Focused on individual care for clients diagnosed with dementia.
  • Administered medication accurately, ensuring correct dosage and timing.
  • Worked alongside other carers to provide comprehensive support services.

Care home worker

Langdale Nursing Home
Gosport, Hampshire
2015.09 - 2016.03
  • Document daily care plans to ensure care continuity across shifts and team members.
  • Maintain confidentiality of personal information and medical records while complying with data protection regulations.
  • Provide direct personal care to assist clients with bathing and dressing.
  • Made beds daily to ensure a neat bedroom area.

Stay at home parent

Self Employed
Lee-on-the-Solent, Hampshire
2013.09 - 2015.09

Assisted with daily household operations providing care for young children.

Organised routines for two children including school runs and extracurricular activities.

Helped manage household budgets tracking spending and identifying savings opportunities.

Prioritised tasks ensuring a calm and efficient atmosphere.

Communicated with schools and healthcare providers to support children's needs.

Facilitated problem-solving in fast-paced situations.

Care worker

Ashwood Care
Gosport, Hampshire
2010.12 - 2013.09
  • Supported teams by covering shifts at short notice during staff shortages or emergencies.
  • Provided emotional support to clients during difficult times with compassion and understanding.
  • Handled confidential patient information responsibly in compliance with data protection laws.
  • Adapted quickly to changes in client condition or behaviour, modifying care plan accordingly.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Submitted reports to manager regarding status of client.
  • Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.

Sales assistant

Threshers
Lee-on-the-Solent, Hampshire
2006.08 - 2010.11
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Trained new staff members, fostering a supportive working environment.
  • Built strong relationships with regular customers for repeat business.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Collaborated effectively with team members to meet sales targets.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Followed company procedures and guidelines for smooth retail operations.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Prepared orders for customers with wrapped, bagged and boxed items.

Cleaner

Tennis, Squash & Fitness Club
Lee-on-the-Solent, Hampshire
2004.10 - 2006.07
  • Deactivated alarms upon entry.
  • Assisted in equipment inspections for maintenance and safety compliance.
  • Supported inventory management by placing supply orders to avoid shortages.
  • Facilitated staff training on cleaning services to improve customer satisfaction.
  • Guided team members in the safe handling of chemical solutions following COSHH guidelines.
  • Sanitised communal touchpoints to enhance health and wellness for staff and visitors.
  • Achieved cleanliness standards within designated timeframes to meet client expectations.
  • Cleaned surfaces to maintain professional standards and minimise infection risks.
  • Maintained clean floors through regular sweeping, vacuuming, and mopping.

Education

NVQ Level 5 - Leadership and Management in Adult Care

Tutor Care
Crawley, West Sussex
2026.02 -

NVQ Level 3 - Leadership and Management Level 3

Learning Curve Group
Durham
2022.07 - 2023.08

NVQ Level 2 - BTEC Diploma in IT

Fareham College
Fareham, Hampshire
2005.09 - 2007.07

NVQ Level 2 - Adult Health and Social Care

St Vincent College
Gosport, Hampshire
2004.09 - 2005.07

GCSEs - English, Maths, History, Information Technology

Bay House School
Gosport, Hampshire
1999.09 - 2004.07

Skills

  • Regulatory compliance knowledge (CQC)
  • Team leadership and delegation skills
  • Management of staff and service users
  • Operations management in high-pressure situations
  • Knowledge of safeguarding vulnerable adults and children
  • Emergency response and problem resolution
  • Empathetic relationship building with clients
  • Skilled in care software usage
  • Strong verbal and written communication

Timeline

NVQ Level 5 - Leadership and Management in Adult Care

Tutor Care
2026.02 -

Care worker

Aim Home Care
2023.01 - Current

Deputy manager

Collingwood Homecare
2022.07 - 2023.01

NVQ Level 3 - Leadership and Management Level 3

Learning Curve Group
2022.07 - 2023.08

Senior care worker

Daniel's Special Day Care
2020.12 - 2022.06

Care worker

Aim Home Care
2020.08 - 2022.02

Care worker

Lilly fields care
2019.08 - 2020.12

Care worker

Bluebird Care
2019.08 - 2020.08

Intentional career break/ Family Caregiver

Family manager
2019.02 - 2019.08

Civil enforcement officer

One Parking Solutions
2018.04 - 2019.02

Care worker

Right At Home
2018.01 - 2018.04

Care worker

Platinum Care At Home
2016.04 - 2017.12

Care home worker

Langdale Nursing Home
2015.09 - 2016.03

Stay at home parent

Self Employed
2013.09 - 2015.09

Care worker

Ashwood Care
2010.12 - 2013.09

Sales assistant

Threshers
2006.08 - 2010.11

NVQ Level 2 - BTEC Diploma in IT

Fareham College
2005.09 - 2007.07

Cleaner

Tennis, Squash & Fitness Club
2004.10 - 2006.07

NVQ Level 2 - Adult Health and Social Care

St Vincent College
2004.09 - 2005.07

GCSEs - English, Maths, History, Information Technology

Bay House School
1999.09 - 2004.07
Amanda Watkins