Alison Roberts

• Improved patient care by implementing effective care plans and monitoring their progress.
• Coordinated staff rota for efficient use of resources and high quality patient service.
• Minimised complaints through proactive management of resident concerns and expectations.
• Managed budget to ensure cost-effective operation and resource allocation.
• Established strong relationships with families to improve communication and trust.
• Implemented safety protocols, maintained a secure environment for residents and staff.
• Ensured compliance with regulations by conducting regular audits and remedial actions when necessary.
• Promoted an inclusive culture amongst staff, improved morale and teamwork.
• Developed policies in line with regulatory requirements, ensured best practice throughout the home.
• Developed and updated personalised care plans suitable for patient needs.
• Oversaw staff recruitment, training and development to determine residents remain in consistently safe hands.
• Registered with the Care Quality Commission (CQC) for 13 years.
• Led team to achieve 'Outstanding' CQC rating. With four 'Outstanding' ratings in Care, Effective, Responsive, and Well-led, achieved 'Good' for Safe.
• Won a National Dementia Care Award for Best Dementia Care Home.
• Evaluated impact of social care and identified opportunities to improve service.
• Supported NCC to close inadequate-rated homes. Supported and dual-registered, managed another inadequate home, and lifted restrictions, warnings, and breaches.

This was initially a temporary position, which led to a permanent registered manager's position at the same home.

• Coordinated care plans for improved patient outcomes.
• Implemented protocols to enhance team efficiency.
• Maintained detailed records, ensuring accurate documentation.
• Provided emotional support for increased patient comfort.
• Medication management and lead.
• Moving and handling trainer.

• Assisted others during emergency situations ensuring minimal harm towards any party involved.
• Achieved a calm and harmonious living environment by mediating disputes between residents when necessary.
• Optimised efficiency in handling administrative duties related to patient care documentation thus improving overall productivity.
• Provided consistent and high-quality elder care, ensuring comfort and safety.

• Provided emotional support to patients, improving their mental wellbeing.
• Assisted in daily living activities for enhanced patient comfort.
• Administered medication to patients, ensuring proper health management.
• Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.