Amanda Smith
Stretford,Manchester
Summary
I am a self motivated, confident and well presented person, with an organised, clear and logical mind. I have a hard working practical approach to tasks both independently and within a team. I work extremely well under pressure and have the ability to assess situations quickly and act accordingly, keeping a calm and professional approach. My years of dealing with a wide range of people has given me excellent customer service and communication skills, with a confident and mature manner. I am enthusiastic in life with a friendly positive attitude.
Overview
14
14
years of professional experience
4007
4007
years of post-secondary education
Work History
Customer Helper Front of House
Jet2.com
Manchester Airport, Manchester
04.2023 - Current
- Appointed CSAT Customer Service Ambassador - Understanding the importance of Customer Service and Customer Experience. Liaising with Senior and General Management on projects and ways to improve the CSAT monthly score and customer journey throughout the airport.
- Assisting Customers on arrival into the airport. Greeting, directing them to relevant areas. Check in Duties . Boarding customers onto Aircraft. Recording accurate flight information. Liaising with Cabin Crew and Dispatchers. Working with colleagues as One Team.
- Delivering exceptional levels of service and maintaining customer happiness with forward-thinking strategies focused on addressing questions and individual needs and resolving any concerns.
- Customer Helper Mentor - Supporting current and new colleagues with any questions and issues that may arise during the shift. Helping to resolve situations.
- Assisting customers with special needs to guarantee a comfortable travel experience
- Dealt with flight disruption and Airport facility breakdown professionally ensuring minimal inconvenience to customers.
FOH Assistant Shift Manager
Roebuck Inn
Mobberley, Cheshire
04.2022 - 04.2023
- Open and Close Duties - Responsible for unlocking and locking of building. Preparation/set up of restaurant and bar for daily service. Open and close down of tills. Checking emails.
- Checking staying guests in and out. Escorting them to their room - showing fire escape procedures.
- Taking room and restaurant reservations on phone, email and in person.
- Weekly cellar duties - Cleaning of beer lines, general cleaning and organisation of cellar, stock rotation.
- Front of House Duties - Serving 400+ customers per week in restaurant and bar.
Managing Director
Sugar Couture Ltd
Altrincham, Cheshire
05.2011 - 06.2021
- General running of established bespoke celebration cake business - Book keeping - Training Staff - Stock orders/rotation - Maintaining level 5 Health and Safety Standards.
- Taking order on phone and in person. Dealing with customer enquiries.
- Designing and creating wedding and celebration cakes.
- Organising exhibition display and liaising with potential clients at wedding fairs.
Education
Bachelor of Arts - Interior Design
Manchester Metropolitan University
ManchesterFoundation Degree in Arts - Foundation Art
Trafford College
AltrinchamSkills
- Able to work calmly under pressure in methodical way with attention to detail
- Approachable, friendly and able to delegate and multi task
- Committed to job in hand with excellent time keeping and 100% attendance
- Excellent customer service skills
Affiliations
- Art & Interiors
- Baking
- Music
- DIY
Accomplishments
CSAT Ambassador - Jet2.com
Customer Helper Mentor - Jet2.com
Jet2 Ground Ops - Customer Helper Annual Award - Nominee
County Brides Wedding Cake Company of The Year - Nominee
Timeline
Customer Helper Front of House
Jet2.com
04.2023 - Current
FOH Assistant Shift Manager
Roebuck Inn
04.2022 - 04.2023
Managing Director
Sugar Couture Ltd
05.2011 - 06.2021
Bachelor of Arts - Interior Design
Manchester Metropolitan University
Foundation Degree in Arts - Foundation Art
Trafford College
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