Amy Hall
Feltham,London
Summary
Friendly and approachable customer service professional with over seven years' experience working in busy hospitality and customer facing environments. I enjoy getting to know customers, making people feel welcome and creating a positive experience from the moment they walk through the door. My acting training has strengthened my confidence communicating with people from all walks of life and has helped me adapt naturally to different customers and situations. I take pride in presentation, enjoy learning about products and am looking to continue my career with a brand where I can build genuine relationships with customers, deliver thoughtful service and create memorable experiences.
Overview
8
8
years of professional experience
Work history
Front of House, Barista & Bartender
Megan's
Twickenham, Richmond upon Thames
2024.08 - Current
- Provide warm and attentive service across the restaurant, bar and coffee station in one of Twickenham's busiest restaurant environments, regularly supporting high volume rugby match days.
- Take the time to understand customers' preferences and confidently recommend food and drinks that suit them, helping create an enjoyable experience while naturally contributing to sales.
- Prepare coffees, cocktails and drinks to a consistently high standard while remaining calm and organised during busy services.
- Help maintain the high customer service and presentation standards expected across the restaurant, contributing to consistently strong mystery guest results.
- Work closely with colleagues to deliver efficient service while maintaining excellent presentation, cleanliness and attention to detail throughout every shift.
Barista and Customer Service Assistant
Ronis Bagel Bakery
Muswell Hill, Haringey
2024.11 - 2025.05
- Delivered welcoming customer service in a busy bakery and café environment.
- Prepared handcrafted drinks with consistency, accuracy and attention to detail.
- Recommended products based on customers' tastes and dietary requirements to help them find the right choice.
- Maintained attractive displays and supported colleagues to keep service running smoothly during busy periods.
Barista & Customer Service Assistant
Costa Coffee
Leeming Bar, North Yorkshire
2023.06 - 2024.08
- Served customers in a fast paced coffee shop while preparing drinks to Costa standards.
- Built strong relationships with regular customers by remembering their preferences and providing a welcoming experience.
- Confidently recommended seasonal drinks and products while handling cash and card transactions accurately.
- Maintained high standards of food safety, cleanliness and presentation throughout the store.
Front of house team member
The Black Horse Inn
Kirkby Fleetham, North Yorkshire
2018.09 - 2024.03
- Began working in hospitality at the age of 15, developing strong customer service skills while balancing education and later employment.
- Delivered attentive table service and created a welcoming atmosphere for guests.
- Built lasting relationships with regular customers through genuine, friendly conversation and reliable service.
- Resolved customer queries professionally while working as part of a close knit team in a busy pub environment.
Education
Certificate of Higher Education Acting & Theatre -
Fourth Monkey Actor Training Company
London 07/2022 - 06/2023
Level 3 Extended Diploma - Performing & Production Arts
York College
YorkSkills
- Customer Service Excellence
- Relationship Building
- Product Recommendations
- Natural Sales and Upselling
- Customer Loyalty
- Communication Skills
- Attention to Detail
- Presentation Standards
- Cash Handling & Till Operations
- Teamwork & Collaboration
- Working Calmly Under Pressure
- Eagerness to Learn Product Knowledge
Timeline
Barista and Customer Service Assistant
Ronis Bagel Bakery
2024.11 - 2025.05
Front of House, Barista & Bartender
Megan's
2024.08 - Current
Barista & Customer Service Assistant
Costa Coffee
2023.06 - 2024.08
Front of house team member
The Black Horse Inn
2018.09 - 2024.03
Certificate of Higher Education Acting & Theatre -
Fourth Monkey Actor Training Company
07/2022 - 06/2023
Level 3 Extended Diploma - Performing & Production Arts
York College