Martha Marbrook - Vout

While completing my degree, I worked 25–30 hours per week at The Cavern Restaurant — one of Liverpool’s most iconic and busiest tourist destinations. Managing large volumes of guests, particularly during peak times on Friday and Saturday evenings, I consistently delivered high-quality service in a fast-paced, high-pressure environment. I successfully balanced this demanding role alongside university lectures, seminars, assignments, and exams, demonstrating exceptional time management, resilience, and commitment.

As the front-facing representative of a world-famous venue, I regularly welcomed international visitors from across the globe and had the opportunity to serve high-profile guests including John Lennon’s sister, Simon Cowell, and footballer Virgil van Dijk. Despite the pressure of such moments, I remained composed, professional, and attentive — always aiming to create a memorable and enjoyable experience for every guest. This role further strengthened my communication skills, cultural awareness, and ability to connect with people from all walks of life.

During my time studying for a diploma in acting, I consistently balanced intensive daytime training and rehearsals with evening shifts at Atina Kitchen, a well-established family-run restaurant. In addition to working weeknights, I regularly supported weekend operations during peak service hours, contributing to the smooth running of a busy hospitality environment. This period required exceptional time management, discipline, and focus, as I pursued both academic and professional goals simultaneously. My ability to maintain this balance reflects a strong work ethic, adaptability, and commitment to contributing meaningfully across all areas of responsibility.

In one of the busiest and most fast-paced hospitality environments in Chester, I held a dual role combining frontline supervision with administrative responsibility. As Supervisor, I led a large, diverse team during peak trading hours, ensuring smooth operations, high standards of service, and a positive team dynamic under pressure. I managed shift coordination, staff support, conflict resolution, and real-time problem-solving in a high-stakes setting.

Alongside this, I took on key administrative duties including rota planning, stock control, team communication, and day-to-day operational oversight. This role demanded strong leadership, sharp organisational skills, and the ability to remain calm, adaptable, and solutions-driven in a dynamic environment. My experience here reinforced my ability to lead with empathy, manage time effectively, and foster a collaborative, motivated workplace culture.