Amanda Sheard
Wilsden,Bradford
Summary
Mature individual seeking a complete change of career.
Highly motivated professional with a keen eye for detail and proficiency in all areas of Microsoft Office, including Excel and Word.
Excellent written and verbal communication skills, adept at building customer relationships and handling complaints with discretion.
Well-organised and quick-thinking, capable of distributing workload effectively to meet deadlines while maintaining good timekeeping.
A supportive team player who can work independently, with experience in prioritising tasks to ensure organisational goals are met.
Overview
9
9
years of post-secondary education
37
37
years of professional experience
Work history
SEND Admimistrator
Parkside School
Bradford, West Yorkshire
2021.05 - Current
- Supported accurate record-keeping using Google to track all areas of the role.
- Coordinated task completion by referencing established procedures to ensure timely delivery.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Engaged with stakeholders to deliver professional service and support their needs effectively.
- Answered inbound phone calls, resulting in excellent customer service provided to stakeholders.
- Addressed daily enquiries and managed incoming correspondence to ensure prompt responses for stakeholders.
- Initiated purchase orders for office supplies ensuring the team had access to what they needed to perform in their roles.
- Handled phone inquiries and managed correspondence ensuring all messages were passed to the relevant people within the team.
- Managed office supplies inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Increased efficiency of document retrieval with a well-organised filing system.
Repographics Admin Assistant
Parkside School - Cullingworth
Bradford, West Yorkshire
2021.01 - 2021.05
- Supported staff with administrative needs for photocopying, faxing and filing.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Managed front desk duties to ensure smooth operation of reception area.
- Interacted professionally with clients providing excellent service at all times.
Senior Credit Controller
Smiths News Plc
Cleckheaton, Bradford
2011.10 - 2020.01
- Managed high-value customers to minimise debt exposure
- Reduced overdue invoices through persistent follow-ups and effective negotiation tactics
- Monitored debtor balances to ensure timely payments.
- Communicated regularly with customers to strengthen relationships and ensure satisfaction
- Preparing monthly reports with commentary to be issued to the business
- Supporting the wider team and the supervisor in order to meet deadlines and achieve targets.
- Managed sensitive information securely to protect client confidentiality with discretion and confidentiality for client trust retention.
Accounts Receivable Analyst
Smiths News Plc
Cleckheaton
2005.01 - 2011.10
- Issuing aforementioned invoices to the correct customers and resolving any queries in order to secure timely payment
- Produced invoices and credit notes for wholesale distribution centres, ensuring accurate cost allocation
- Prepared and issued income reports for wholesale distribution centres, correcting discrepancies as necessary
- Communicated regularly with customers, both verbally and in writing, to foster strong customer relationships
- Achievements and responsibilities:
Various other Admin/Finance positions
Smiths News Plc
1989.11 - 2005.01
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Achievements and responsibilities:
- Gained new skills and improved existing ones by working in various positions
Education
BTEC National Certificate - Business and Finance
Bradford College
1991.09 - 1993.06
5 'O' Level/GCSE Grades A-C - Maths and English
St Joseph’s College
Bradford 1981.01 - 1988.01
Skills
- Microsoft Office proficiency
- Task coordination
- Client relations
- Discreet communication skills
- Workload distribution
- Written and verbal communication
- Quick learner
- Highly motivated with a keen eye for detail
- Punctuality
- Independent team player
Affiliations
- Walking
- Gardening
- Sociaising
References
References are available upon request.
Hobbies & Interests
Outside of work I am married with 2 daughters. In my spare time I enjoy walking, gardening and socialising. I am kept busy supporting my family..
Further Training – (Employment Based)
- Integrated Junior Management – 1994
- Recruitment and Selection – 1993
- Leadership and Team Building – 1992
- Management Skills - 1992
- Personal Development - 1991
Timeline
SEND Admimistrator
Parkside School
2021.05 - Current
Repographics Admin Assistant
Parkside School - Cullingworth
2021.01 - 2021.05
Senior Credit Controller
Smiths News Plc
2011.10 - 2020.01
Accounts Receivable Analyst
Smiths News Plc
2005.01 - 2011.10
BTEC National Certificate - Business and Finance
Bradford College
1991.09 - 1993.06
Various other Admin/Finance positions
Smiths News Plc
1989.11 - 2005.01
5 'O' Level/GCSE Grades A-C - Maths and English
St Joseph’s College
1981.01 - 1988.01