AMANDA MORAIS DIAS
London,London
Summary
Dedicated professional with extensive expertise in food safety, hygiene protocols, and advanced beverage knowledge. Demonstrates exceptional skills in section management and customer experience, ensuring efficient operations and high-quality service. Highly responsible and reliable, with proven ability to perform under pressure while maintaining a focus on fire safety and FOH procedures. Possesses strong interpersonal skills and a keen understanding of spirits, wine, and food service, complemented by barista experience and latte artistry. Committed to enhancing customer satisfaction through effective time management and a thorough understanding of food safety regulations.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Bartender/Barista
Gordon Ramsay's Restaurat
London, England
2024.02 - 2026.02
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Followed food safety and hygiene requirements to protect guests.
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
- Supported serving staff with fast, accurate beverage preparation.
- Switched between tending the bar and tending the floor when understaffed and/or during peak hours.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Demonstrated advanced latte art skills, increasing visual appeal of drinks served.
Bartender
Victory Pub
Waterloo Station, City of London
2023.09 - 2024.02
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Maintained bar stocks, replenishing daily as necessary.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Bartender
Scarlett Green
Soho, London
2023.07 - 2023.09
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained bar stocks, replenishing daily as necessary.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Supported serving staff with fast, accurate beverage preparation.
- Followed food safety and hygiene requirements to protect guests.
Bartender Supervisor
Mrs Riot
Covent Garden, London
2023.05 - 2023.07
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Bartender Team Leader
Benugo, BFI SOUTHBANK
Southbank, London
2022.04 - 2023.05
- Achieved comprehensive product availability with proactive ordering and replenishment.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Followed food safety and hygiene requirements to protect guests.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Completed end-of-day cleanup to reset bar for next day.
- Supported serving staff with fast, accurate beverage preparation.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Education
Bachelor of Arts - Film Studies
University of São Paulo
São Paulo, BrazilSkills
- Food safety understanding
- Advanced beverage knowledge
- Food hygiene protocol
- Section management
- Customer experience
- Time management
- Food Safety and Hygiene
- Barista experience
- Highly responsible and reliable
- Efficient under pressure
- FOH procedures
- Spirits knowledge
- Fire safety
- Spirits, wine and food service
- Interpersonal skills
- Latte artistry
Certification
- Food Safety Health and Safety
- Cash Management
- Whisky Sommelier
- Coffee Training
LANGUAGES
Portuguese Native language
Spanish C2 Proficient
Timeline
Bartender/Barista
Gordon Ramsay's Restaurat
2024.02 - 2026.02
Bartender
Victory Pub
2023.09 - 2024.02
Bartender
Scarlett Green
2023.07 - 2023.09
Bartender Supervisor
Mrs Riot
2023.05 - 2023.07
Bartender Team Leader
Benugo, BFI SOUTHBANK
2022.04 - 2023.05
Bachelor of Arts - Film Studies
University of São Paulo